Live Billing dead for everyone, or just me?
Until recently, I could be fairly confident that OVO had retrieved my midnight meter reading and yesterday’s usage data by the time I signed in each morning. There were occasional delays; once or twice one or other of the data sets didn’t arrive until later in the day.
Now, I find that the data aren’t appearing in my account until more than 24 hours after the event. No data for Saturday had arrived when I switched off at 01:00 last night.
This makes the billing details for the current period unreliable. At 01:00 on 17 March, I was seeing energy use charges for 15 days and standing charges for 16. Now at 12:00 I’m seeing a different balance, because the use charges are still for 15 days but the standing charges are for 17 days.
I learnt that this was a consequence of the move to MHHS, but I don’t understand why this would affect the retrieval of meter readings - the basis for live billing. Would things get back to normal if I were to withdraw consent for half-hourly data for settlement?
