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darren.guscott
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May 16, 2024

Indra Charger fails again

  • May 16, 2024
  • 23 replies
  • 1398 views

I have had the Indra Charger just over a year, initially it had problems with connectivity, an engineer came out and decided to change the unit as he thought it was faulty, the new unit has worked mostly for 9 months with a few times of going off line and needing a reboot.  It is connected to cell signal not to wifi or ethernet.
The unit went off line three weeks ago now and has not re connected, I have tried to raise requests with Indra, I seem to get an initial response and then it disappears into a black hole.  Have tried ringing several times but never seem to get through the queue so it is impossible to speak to anyone.

Is anyone else having similar issues?

23 replies

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
May 31, 2024

Hey @darren.guscott 

 

Sorry to read about the problems you’ve had with the Indra charger and getting back in contact with them?

 

Have you made any progress with Indra on this?

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darren.guscottAuthor
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May 31, 2024

No progress to date, apparently waiting for someone from one of their install providers to get in touch but it has been a long time and have chased it (as has someone from Ovo as well.

Chris_OVO
Community Manager
Chris_OVO
Community Manager
June 4, 2024

Hey @darren.guscott,

 

I’m sorry, this must be really frustrating for you! Did they give you any idea of a timescale for them getting in touch with you? 

 

If you haven’t heard anything more by the end of this week then we’ll see what else we can do to support. I’m going to do some digging to see if I can get a contact that we can use between now and then so please keep us updated! 

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darren.guscottAuthor
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June 4, 2024

Thanks, still nothing and there is no timescale, when I next get through (going to try again this afternoon) I will be asking to escalate and trying to get a timeline as it is far too long now.

Chris_OVO
Community Manager
Chris_OVO
Community Manager
June 5, 2024

Hey @darren.guscott,

 

Just checking in with you to ask how your call went? Hoping for some good news! 

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darren.guscottAuthor
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June 5, 2024

Unfortunately I was a bit late calling them - 16:20 due to work commitments and then was confronted with you are seventh in queue and although I requested a call back when at the front of the queue but didn’t receive one so will be joining the queue again in a few minutes

 

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    darren.guscottAuthor
    Rank 4
    June 5, 2024

    I did get through to them this afternoon, I was promised they would chase it up and I asked them to call me back today with a date for when someone would be coming, and naturally I have received no further call from them.

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    June 6, 2024

    Hey @darren.guscott,

     

    I’m going to see what we can do internally to try and offer support. I’m sorry it’s been such a challenge for you in trying to arrange this! 

    Renewable energy jokes never get old.
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    darren.guscottAuthor
    Rank 4
    June 7, 2024

    Finally have some movement, apparently someone will be coming out next Tuesday so will keep posted on the outcome of that.

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    June 7, 2024

    Hey @darren.guscott,

     

    Thanks for the update. Someone from the Indra team told me they have you booked in for the 11th, so I’m glad you got the same message! 

     

    As always keep me posted! Have a great weekend when it comes 🙂

    Renewable energy jokes never get old.
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