Indra Charger fails again

Hi @darren.guscott,

I’m sorry to hear this. 

Have you already tried resetting the charger? Here are some steps:

Power off the unit

Power off the router

Leave for 1-2 minutes

Power on the router

It is really important to allow the router to fully load back up without the charger on

Once the router is fully loaded up power on the RCD for the charger

once the charger flashes 2 times purple press and hold the boost button unit the unit flashes orange

Then press the WPS button on the router

Allow 10 to 15 minutes for this to connect and catch up with telemetry.

You’d be able to contact Indra directly on 01684770631 or support@indra.co.uk. If you’re unable to get through to them it may be worth reaching out to our Charge Anytime team on on chargeanytime@ovo.com or by phone on 0330 175 9678 Option 2. They should be able to provide some further advice on this for you.

These threads may also be helpful: 

Please let us know how you get on.

Just a note that’s worth mentioning. The router/WPS related steps only apply if the Charger is set-up to use Wi-Fi. They have no effect if it’s using 4G or Ethernet. :)

I have done a reset, unfortunately it doesn't;t work and it is currently on cell not local network so the router settings will not help.  Originally asked for wifi as signal can be poor here but was told unless it fails they would not put it on wifi or wire into router.

Hi @darren.guscott,

Sorry that wasn’t helpful. Was the charger fitted by OVO?

It was done through OVO but to be fair Ovo have been very good and have now raised this further with Indra - OVO support seems to be very good.

Hey @darren.guscott,

Have you made any progress with Indra so far? Please keep us updated on how things are going for you. It’s always helpful if any of our other members find your thread and are in a similar position! 

I am at a complete loss with Indra, still no contact from them, I have been in queues and they have an option to ring back when you would be at the front of the queue but I have not had a call back.  It seems impossible to get through to them.

I am really happy with Charge anytime but would not be on it if I knew wlast year what I know now.  Indra have terrible customer support, although I can use the charger it does not register the charging on anytime so having to pay full price.  a number of weeks in and trying to work out the solution to this.  

Hey @darren.guscott,

Can you contact the Charge Anytime team directly about this? I have made them aware of the issues you’re currently having with it, and they’ll try to raise this internally with Indra to see what else we can do to support it. 

You can reach them at the Charge Anytime team at chargeanytime@ovo.com or 0330 175 9678. Option 2

I managed to get to speak to an Indra customer support rep today and they have said they will push for someone to do a site visit but I am not confident on that but will give them a couple of days.

I had reached out to the Charge Anytime team, and I think they did reach out to Indra but then received an email from Charge Anytime saying:
“Thanks for getting in touch with us. I am sorry your case has been passed to my team in error.

If your Indra charger has been offline since 01/05/24 you would need to reach out to Indra directly.

As they're the charger manufacturer they'd be able to help troubleshoot and get your charger back on.

You can contact Indra on 01684 770 631or at support@indra.co.uk.

Your charger would need to be online in order for Charge Anytime to work. When it's offline it would just default to charging immediately when plugged in. This is covered in the Charge Anytime T&Cs.”

Hi @darren.guscott,

I’m really sorry to hear that you’re having such trouble getting in touch with Indra. 

I’m currently looking into this for you and will be back as soon as I have an update for you.