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darren.guscott
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May 16, 2024

Indra Charger fails again

  • May 16, 2024
  • 23 replies
  • 1398 views

I have had the Indra Charger just over a year, initially it had problems with connectivity, an engineer came out and decided to change the unit as he thought it was faulty, the new unit has worked mostly for 9 months with a few times of going off line and needing a reboot.  It is connected to cell signal not to wifi or ethernet.
The unit went off line three weeks ago now and has not re connected, I have tried to raise requests with Indra, I seem to get an initial response and then it disappears into a black hole.  Have tried ringing several times but never seem to get through the queue so it is impossible to speak to anyone.

Is anyone else having similar issues?

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darren.guscottAuthor
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June 11, 2024

The engineers turned up today to fix the issue, they have put in a wifi dongle (I put I some wifi extenders to make sure it would work) and it has now connected up and appears to be working.

Interestingly it has stored and uploaded the charge history for the last 6 weeks, so would the Charge Anytime account pick that up and adjust for it or would it ignore it as it is now in a previous month / period?

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darren.guscottAuthor
Rank 4
June 11, 2024

So, Your EV section under my account on the OVO site does show the usage so I would imagine I would get the credit for the energy used in June but the question really is do I get the credit back for the time it didn’t report in May?

 

Shads_OVO
Retired Moderator
Shads_OVO
Retired Moderator
June 12, 2024

Hi @darren.guscott,

 

It’s great to hear that your charger is back up and running again.

 

I’d advise you to reach out to the Charge Anytime team at chargeanytime@ovo.com or on 0330 175 9678 (Option 2), so they can have a look into your account for you. They should be able to help further with this.

 

 

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