IHD usage too high- Not correct

Okay thank you 

Guess I’ll just have to wait and hope they get the data soon you all have been very good thank you 

Good morning all well if got my electric usage on Hugo but not the gas and it’s the gas one I’ve been having trouble with any ideas why Hugo can’t get the gas data thanks in advance 

Hi @cathc54. It often is gas that takes longer to settle. My Hugo feed is mostly back to normal now but they are still filling in blanks from earlier. I would hope it would start giving you your info soon. Did they reply to your query?

Hi BPLightlog  well I think now I’ve got to wait for another IHD so god only knows when I will receive that when I phoned OVO this morning I asked them how much my electric and gas was yesterday they said my electric was £2.66 and gas £4.66 so i said to her well on my Hugo electric is £4.66 and gas £2.66 so how is right and of course she said Hugo is wrong but when I asked her what my balance is she couldn’t tell me she said the OVO app was having problems just wondering as anyone else having trouble with OVO app 

My OVO app doesn’t show yesterdays usage yet - seems there’s a delay. 
Are you sure your Hugo is a complete day? I had some gaps on Hugo recently as well. Depending on your heating, I might have expected gas to be higher at this time of year. 
Shame about the IHD 

I would imagine my electric was more than gas yesterday because I hardly had the gas on but I did 3 washers yesterday and dried them in dryer but I must admit I am really frightened to put the heating on because of the price I do hope Hugo is right I’ve had nothing but trouble since I had the smart meter’s put in its 11 months now and still not right.

Hi @cathc54,

I’m aware of a drop in data populating the OVO app and the online account usage section at the end of last week / start of this. That has been fixed for my account and lots of others who reported it on the forum. 

As for costs not showing, this is a separate thing. It will never be available for the intra-day view: that’s a deliberate functional choice as costs per half an hour were considered to be not very helpful due to how low the figures were. But in recent weeks some forum members have reported the costs tab not being available for the monthly and yearly charts as well. 

In all of these cases, your daily meter reading is the source of all truth of your costs and can be found here; https://account.ovoenergy.com/billing-details

Thank you Tim if found it now 

They told me they’ve ordered me a new IHD but sending me Geo could you tell me if these are okay