IHD usage too high- Not correct

Good morning sorry for bothering you all but could someone help me the Hugo app is now saying no data found what should I do I have sent Hugo a message thank you in advance 

All the various data feeds are a little inconsistent at the minute. Mine from Hugo is only partial for yesterday. Hugo is fairly good generally - it may just take a little time to settle down as long as they’ve picked up your meters correctly and your meters are connected to the central data bank

Thank you i know they picked the meter’s up but don’t know about data bank being 73 I have not got much knowledge about things lol 😂 but thank you all for your help 

This is mainly what this forum is for .. trying to pass on knowledge where we can. And there’s several who stop by to see how they can help so no problem with asking. 
On your electric meter, are the lights flashing ? Depending on the make, that can tell if they’re connected (they should be if Hugo have picked them up).

Yes there flashing and the red one every 8 to 9 seconds 

Can someone please help why is Hugo and loop apps still saying no data could it be because my in home monitor is turned off 

There are still delays to data feeds at the moment. I still can’t see mine in either Loop or Hugo (in full). They should appear in a while. 
The only one I can see full data in is Bright but that’s because I also have their IHD. It won’t be anything to do with your monitor being off

They told me at OVO to turn my IHD off till Monday to try and pair them up again to see if that would help I really have tried everything keep looking at both apps but still says Ho no no data found I hope if installed it properly 

They told me at OVO to turn my IHD off till Monday so they could try to re pair them up again to see if that would help. My Hugo and loop still saying no data found will they keep trying or have i done something wrong installing it 

They can send a code to it to try to re-pair but that doesn’t affect the service from Loop/Hugo etc