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Rank 2
cathc54
Rank 2
March 9, 2023
Solved

IHD usage too high- Not correct

  • March 9, 2023
  • 39 replies
  • 474 views

Can someone please help me my in home monitor on the gas is showing loads more gas than am actually using if phoned up everyday but no one seems to be helping me if done all the tests they’ve asked and still the gas is showing £20 when if fact it’s only between £3 to 4 

Best answer by BPLightlog

Depending on the IHD you have, this might help. 
 

As long as your meter readings are good, those are used for billing

39 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
March 14, 2023

Geo IHDs are really good. We’ve also good good connections with Geo via one of their reps if we need their advice.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    C
    Rank 2
    cathc54Author
    Rank 2
    March 14, 2023

    Thank you don’t know how long it will take to be delivered they told me they had a back log but it’s so good to know you’re all here to help thank you 

      J
      Newcomer
      Jeff1756
      Newcomer
      November 26, 2023

      Can anyone explain why my smart meter adjusts upwards by about 25% on Sunday afternoons ?

      Nukecad
      Super User
      NukecadSuper User
      Super User
      November 26, 2023

      Could you give more details of what you are seeing?

      I said, Hey - Watts going on.
        Firedog
        Super User
        FiredogSuper User
        Super User
        November 26, 2023

        Can anyone explain why my smart meter adjusts upwards by about 25% on Sunday afternoons ?

         

        Only if you tell us what you mean by the ‘meter adjusts upwards’. Could you perhaps post photos of ‘before and after’ this adjustment?

        At a guess, I’d say you’re seeing your In-House Display unexpectedly showing higher-than-normal usage at some stage. This could be because somebody switched something on (the TV, or the immersion heater?), or something switched on by itself (the freezer?). 

        More details, please.

         

        Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
          J
          Newcomer
          Jeff1756
          Newcomer
          November 27, 2023

          Thanks for your reply...the following happens..

          My meter shows money spent from Monday to Sunday and then reverts to nil on Monday and starts again.

          It is currently running at about £6 per day ,so the time it's gets to Sunday is about £36 to £40.

          It then , in the afternon, without any particular reason will suddenly jump to about £50 . No additional  appliances have been switched on. It's a mystery !!

           

          Abby_OVO
          Community Manager
          Abby_OVO
          Community Manager
          November 28, 2023

          Hi @Jeff1756 

           

          Can I just check if this is on the actual meter itself or the In-Home Display unit?

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          J
          Newcomer
          Jeff1756
          Newcomer
          November 28, 2023

          Oops..yes, sorry..its the display unit.

          Tim_OVO
          OVO Staff
          Tim_OVO
          OVO Forum Legend
          November 29, 2023

          Thanks @Jeff1756. You’ve mentioned that this cost resets, so I take it there’s a ‘weekly’ costs section you’re looking at.

           

          It would be helpful to know what make and model of in home display (IHD) it is, and if you pay for your energy as a Pay as you go customer or Pay monthly. 

           

          It’s unlikely there’s incorrect charge happening as that is based on meter readings. With a bit more info we can help you narrow down the reasons...

          Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd