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jamesb27
Rank 5
July 1, 2023
Solved

IHD fault question

  • July 1, 2023
  • 32 replies
  • 402 views

Hoping someone can help with this smart meter problem.

The little display plug in thing was working fine then suddenly it is only reading gas meter & not the electric meter.

I have tried some suggestions about resetting,but nothing has worked.😒

    Best answer by Emmanuelle_OVO

    Updated on 04/09/24 by Shads_OVO

    Hey @jamesb27,

     

    As long as your smart meters are communicating fine with OVO you’ll be billed accurately.

     

    You can see your usage via the Online Account for the time being. 

     

    With regards to the IHD, if you’ve moved it closer to the meter and it’s not working it’s worth contacting our Support Team. 

    32 replies

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    J
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    jamesb27Author
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    July 4, 2023

    I can still send my readings manually.

    I just joined OVO in april & the IDH was already here,as i just moved in here.it worked for 2-3 weeks with gas & electric,but now just with gas.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 4, 2023

    I doubt the IHD is at fault.

    Please provide photos of both meters and the IHD. There’s almost always at least one check I can try.

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    J
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    jamesb27Author
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    July 4, 2023

    I have sent photos in already,so i will just leave it there now.

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      July 5, 2023

      Hey @jamesb27,

       

      Are you having issues with your smart meters themselves? You mentioned submitting meter readings manually, you shouldn’t have to do this if both meters are in communication with OVO.

       

       

      Please fill in a smart meter health check:

       

       

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      J
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      jamesb27Author
      Rank 5
      July 5, 2023

      It was showing both meters on the IHD for a few weeks now only showing the gas meter.

       

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVOSolved
        Retired Moderator
        July 5, 2023

        Updated on 04/09/24 by Shads_OVO

        Hey @jamesb27,

         

        As long as your smart meters are communicating fine with OVO you’ll be billed accurately.

         

        You can see your usage via the Online Account for the time being. 

         

        With regards to the IHD, if you’ve moved it closer to the meter and it’s not working it’s worth contacting our Support Team. 

        Renewable Energy? Big Fan.
        J
        Rank 5
        jamesb27Author
        Rank 5
        July 5, 2023

        I am waiting on support team doing something😣

          J
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          jamesb27Author
          Rank 5
          July 13, 2023

          Well i was given a date for an engineer to come & change the electric meter to a newer one.Just got a message on my phone saying they have to cancel this appointment,typical of services these days.

          Abby_OVO
          Community Manager
          Abby_OVO
          Community Manager
          July 13, 2023

          Hey @jamesb27 

           

          Sorry to hear about this being cancelled.

           

          Have you been in touch with the Support Team about this to get a new appointment booked?

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          J
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          jamesb27Author
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          July 13, 2023

          I was not going to bother but i got a call from OVO giving me a new date,but if it`s cancelled again i won`t.

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