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Rank 5
jamesb27
Rank 5
July 1, 2023
Solved

IHD fault question

  • July 1, 2023
  • 32 replies
  • 402 views

Hoping someone can help with this smart meter problem.

The little display plug in thing was working fine then suddenly it is only reading gas meter & not the electric meter.

I have tried some suggestions about resetting,but nothing has worked.😒

    Best answer by Emmanuelle_OVO

    Updated on 04/09/24 by Shads_OVO

    Hey @jamesb27,

     

    As long as your smart meters are communicating fine with OVO you’ll be billed accurately.

     

    You can see your usage via the Online Account for the time being. 

     

    With regards to the IHD, if you’ve moved it closer to the meter and it’s not working it’s worth contacting our Support Team. 

    32 replies

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    J
    Rank 5
    jamesb27Author
    Rank 5
    August 15, 2023

    The engineer came & said he was here to do a repair,i thought okay then.He turned off the electric & did some kind of reset & the electric meter is showing on the IHD again.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 15, 2023

    Sometimes a quick power cycle of the entire system fixes those things

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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