IHD fault question

Hey @jamesb27,

Sorry for the issues you’re having,

What model IHD do you have? We may have a similar topic that’s helpful.

In the meantime you can see you’re usage on the website. 

It`s a Chameleon IHD7-CAD-PPMID1.6

Yes i know i can view usage online but much handier with IDH

Hey @jamesb27,

The following topics may be helpful:

Did all suggestions i have read on here,my wifi works very good here.

Yes, unfortunately it doesn’t use Wi-Fi to connect to the meters. It uses something called Zigbee which I think is more secure. 

Well the gas is working fine on it.

Hi @jamesb27 

I suspect it is nothing to do with the distance as you are getting gas readings. Obviously impossible for anyone on the forum to know.

Not a lot anyone else can suggest other than waiting for ovo i suspect. I can imagine how annoy the 45 days quoted is.

You could put in an official complaint as ovo only have 8 weeks before you can ask the Ombudsman for help. 

https://www.ovoenergy.com/feedback

complaints@ovoenergy.com

Obviously can't be certain this will speed things up. 

If you post how you get on i am sure it will help other customers. 

Easy option is if i`m not happy is to just move.🤗

True, except that if you’re readings aren’t getting through to OVO, it’s likely they aren’t getting through to the data centre and so won’t get to another supplier 

Always an option. But may not solve anything. Depends if you want to switch for other reasons as well. 

I would wait and see what issue is diagnosed i think via OVO. A complaint can sometimes help in my experience to speed things up. 

How long have you had the IHD? They come with 12 months warranty if it turns out that is the issue, although it may well not be that. 

Be interesting to hear what the issue is when you find out.