Solved

IHD fault question

Forum|Forum|2 years ago
July 1, 2023
32 replies
380 views

jamesb27
Rank 5

Hoping someone can help with this smart meter problem.

The little display plug in thing was working fine then suddenly it is only reading gas meter & not the electric meter.

I have tried some suggestions about resetting,but nothing has worked.😒

Best answer by Emmanuelle_OVO

Updated on 04/09/24 by Shads_OVO

Hey @jamesb27,

As long as your smart meters are communicating fine with OVO you’ll be billed accurately.

You can see your usage via the Online Account for the time being.

With regards to the IHD, if you’ve moved it closer to the meter and it’s not working it’s worth contacting our Support Team.

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Emmanuelle_OVO
Community Manager
Solved
Forum|Forum|2 years ago
July 5, 2023

Updated on 04/09/24 by Shads_OVO

Hey @jamesb27,

As long as your smart meters are communicating fine with OVO you’ll be billed accurately.

You can see your usage via the Online Account for the time being.

With regards to the IHD, if you’ve moved it closer to the meter and it’s not working it’s worth contacting our Support Team.

Renewable Energy? Big Fan.

jamesb27
Author
Rank 5
Forum|Forum|2 years ago
July 5, 2023

I am waiting on support team doing something😣

jamesb27
Author
Rank 5
Forum|Forum|2 years ago
July 13, 2023

Well i was given a date for an engineer to come & change the electric meter to a newer one.Just got a message on my phone saying they have to cancel this appointment,typical of services these days.

Abby_OVO
Community Manager
Forum|Forum|2 years ago
July 13, 2023

Hey @jamesb27

Sorry to hear about this being cancelled.

Have you been in touch with the Support Team about this to get a new appointment booked?

Currently Playing: She's Electric

jamesb27
Author
Rank 5
Forum|Forum|2 years ago
July 13, 2023

I was not going to bother but i got a call from OVO giving me a new date,but if it`s cancelled again i won`t.

jamesb27
Author
Rank 5
Forum|Forum|2 years ago
August 15, 2023

The engineer came & said he was here to do a repair,i thought okay then.He turned off the electric & did some kind of reset & the electric meter is showing on the IHD again.