I submitted a reading incorrectly. How do I amend this?

I entered a gas meter reading 30th March, after putting it in and seeing how much the gas bill had gone up! I had a terrible shock!! it was a over a £1000.00 more ? then i realised I had enterd a digit wrong. Got straight onto ovo, explained they asked for a new reading 31st March, which I did, and a photo of the meter. 

So thinking everything would be sorted and adjusted whin a day or two, NO not the case, after several calls and Whatsapp chats, this is still not rectified, almost a month later. Because it has gone to the billing ops!! who have to agree on the mistake and new reading.

This is plain disgusting, dragging on too long!!

I believe a *Edited by Mod* is head of billing. Maybe she would like to contact me and discuss this terrible service I`m having. Let alone the stress it is causing, unexceptable to have to be put through this.

Hi @chezz ,

If you make a mistake with a reading, simply submit the correct one before midnight the same day and it’s instantly fixed - the old one gets deleted and replaced with the new one.

Beyond that, it’s a LOT more complicated and can take up to six weeks.

Another reason to get a smart meter?

NO thank you. I don`t want a smart meter even they have faults. I do want everything to be controlled by technology

Thank you that's good to know.

The meter readings submitted went on the wrong accounts.  The Heating meter reading went on the Anytime and the Anytime went on the Heating.  The net result is a £18k bill.  Now I have been trying for 2 days to get this sorted out.  I am a 91 year old vulnerable woman who lives on her own and I am worried sick.  My son phoned on 2nd Jan and was told they would sort it out.  Still nothing.  To prevent this happening again I am moving to smart meters.  However the press is filled with issues around that.  How can I get this resolved, I am not sleeping and it is effecting my health.  It does not seem like a difficult thing to do but seems to be outside the capability to resolve.  

Hi @Doris Thomson ,

I’m asking for advice backstage on your main issue. However, those issues in the press are often not well founded or paint the wrong picture. There’s a very good website called SmartMe which we use as one of our sources here: https://smartme.co.uk .

Feel free to use that to get a more balanced view.

Sorry to hear this @Doris Thomson, I’ll ask Forum_Support to be in touch.

Please keep an eye on your private messages. 

Hi,

 I currently pay £120 per month for electricity and this more than covers it. I manually submit my meter reading online.

I received an email saying I was in debt (by a lot) and quoted my last reading figures- which were not the ones I put in, every number out of all the digits, barring the first was incorrect.

The reading stated on my account on 25th March is actually still 520 units above what I have used up till today (almost a month ago).

How do I contact OVO to tell them not to put my direct debit up?

Also they still estomate an old storage heater meter which has never been used, heaters removed when I moved in and air source heat pump installed. The reading on this has never changed.

Hi @jud Clark ,

The fastest way is via Live Chat at https://ovoenergy.com/help.

If you don’t already have one, I would highly advise getting a Smart Meter installed as this will often eliminate such issues. You can do this via https://smart-booking.ovoenergy.com or while on the Live Chat about your issue.