I submitted a reading incorrectly. How do I amend this?

Yeah, I’d agree with that as well. My entire flat only uses something like £300 a year in go juice but realistically speaking…

I don’t even think an EV Charger, Storage Heaters, Heat Pump and Tepeo ZEB all running at once could even come close to what you’re seeing. Either that, or they’d blow the 100A Service Fuse to your property - and the DNO wouldn’t be too happy about having to replace that either...

Hey @Tenerifeisgreat,

Sorry for the issues you’re having,

Once you have a new meter your usage can be recalculated based on the new meter readings, which should show more accurate consumption. If you set the meter read schedule to half hourly you should be able to keep a close eye on your usage via your Online Account and easily spot any anomalies. This is assuming the issue is with the meter itself, there may be a faulty appliance in the property using more energy than it should. 

Hope this helps. 

Sorry everbody for an innocent mistake made by my neighbour.

Following advice given here I asked him to start taking regular readings.

He was aware of the discrepency and assured me from the pic he took that the reading was correct.

On his next visit he gave me the expected figure of around 400 units more and realised his original pic, due to flash distortion created an optical illusion.

It was very reassuring that there are people out there eager to help and I thank you all for your contributions.

All the best.    

No worries at all, thanks for letting us know!

If you ever need our help again, we’ll definitely be here for you. :)

Hello Everyone I dont know what happen with this OVO but im so disappointed  im all day away from home for work and they owe me 50 pounds gas.. A while ago I saw that I have to pay 3285 pounds.  Do you think something went wrong?

Hi @JANI1926 you were asking about your direct debit a few months ago. Have you checked that your meter readings are up to date? They can sometimes drop out even with a smart meter. You can check here - look to see if the readings are labelled smart or estimated. 
https://account.ovoenergy.com/meter-readings

Thank you for answer me..I make mistake when I send the Gas reading..was 00404 and I put 4773 🤣. I hope now to fix it and to dont pay 3000 pound.

You will need to update your reading to the correct one and depending on when the wrong reading was sent, you might be asked for a photo of the new readings as it is so much different. It should sort out though

Hello again guys no one answer me the phone is always close and I try to message them and still nk one answer..honestly I never see this again before from one so big company.

Hi @JANI1926 the phones should be open now, although they may be busy given the Easter weekend so you may find it easier later in the week.