Skip to main content
Best answer by Emmanuelle_OVO

Updated on 23/01/25 by Abby_OVO

Hey @carriemich,

 

Welcome to the OVO Online Community.

 

I can see @juliamc has already given some great advice here. Just wanted to step in and clarify that because we have a live billing system, when you submit another reading to your Online Account, the account balance should update accordingly within 24-48 hours.

 

We have a great guide if you want to know more about this topic: 

 

 

If the reading you have submitted is dramatically different from the correct, current reading you may get an error message. In which case you can contact Support and we’ll submit it on your behalf. 

 

Hope this helps. 

32 replies

Show previous replies
J
Rank 2
jud Clark
Rank 2
April 22, 2024

Thanks for message above, I did use that function and after a bit of messaging was told it was not my error, it was a meter readers error- just around 700 units too high!

I have asked for a smart meter several times but every time put in details, its denied. Don’t know why.

Blastoise186
Super User
Blastoise186Super User
Super User
April 22, 2024

Got some photos of the current meter setup? If you post them here in your next reply, I might be able to identify any blockers.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd