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Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
December 15, 2023
Tutorial

How to set up your smart charger to use it with Charge Anytime

  • December 15, 2023
  • 84 replies
  • 5839 views
How to set up your smart charger to use it with Charge Anytime

Updated on 23/05/25 by Emmanuelle_OVO

 

If you have a compatible charger then you need to link the charger to your OVO online account. You don’t need the additional Charge Anytime app. 

 

We recommend opening your OVO online account in Google Chrome, and following these steps: (If this doesn’t work the first time please try this using a new ‘Incognito’ window)

 

  1. Go to the Offers and Upgrades section.
  2. Click on the Charge Anytime banner.
  3. Select the compatible charger that you have 
  4. It’ll ask you for the username and password to log in to your charger manufacturers’ app.
  5. This will link your charger to your OVO account and you’ll get a new heading in your OVO account called ‘Your EV’. 
  6. You’ll still need to schedule the charging in your charger manufacturers' app. And after you’ve charged, the savings will show in the Your EV section of your online account.

 

NOTE - If you ‘Boost’ or ‘Max Charge’ on the charger to charge immediately, this will bypass Charge Anytime and charge the car at your normal unit rate. See this topic for more details:

 

  
 

To link your Indra charger to your OVO account you’ll need your Indra Web Portal Username and Password

 

Indra has more than one platform to manage their chargers, and their own app doesn’t support Charge Anytime yet. They’ll need to move your charger over to the platform that does support Charge Anytime. 

 

If you have an Indra charger and you don’t have a username and password you’ll need to contact Indra directly and they can set this up for you. 

 

You can reach out to Indra via 01684 770 631 or by emailing support@indra.co.uk.

 

Don’t see your model above? Check out our helpful topics below:

 

    84 replies

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    F
    Newcomer
    FinonaP
    Newcomer
    May 18, 2024

    I have just had an Indra charger fitted but when I tried to change to anytime, it asked me to use my logon details to log on to Kaluza. The fitter said Indra haven't used Kaluza in over a year and use Dynamo platform so my details don't match Kaluza ie I didn't need to create a password with Indra, just verified my email so I don't have a password that links to Kaluza.Has anyone else had this issue?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 18, 2024

    Hey @FinonaP ,

    Sounds like you need to get this fixed by the Charge Anytime team as I think you’re on the wrong platform right now.

    Try 0330 175 9678 Option 2 during the week and they can investigate.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      May 20, 2024

      @FinonaP , I wonder if the installer got confused regarding the Indra interfaces. 
      To use charge anytime, you need to use the Indra web interface (which does use Kaluza as far as I am aware). Indra do also have an app but you can’t use that with charge anytime at present. 
      It's worth checking with the team as has been mentioned. They do have email also chargeanytime@ovoenergy.com 

       

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        F
        Newcomer
        FinonaP
        Newcomer
        May 20, 2024

        All sorted - had to phone Indra who set me up with their web based app rather than downloaded app. I now have a password and have successfully sorted Anytime. 
        Cheers folks

          Chris_OVO
          Community Manager
          Chris_OVO
          Community Manager
          May 20, 2024

          Hey @FinonaP,

           

          It looks like our volunteers have made a great start to answering this for you! I asked our Charge Anytime team if they have heard of the other platform and this is what they had to say: 

          “Indra have got more than one platform to control their chargers. There is the Indra/Kaluza web portal that uses a username and password to log in, and is compatible with Charge Anytime. Indra have since brought out their own standalone app that doesn't have a password and isn't compatible with Charge Anytime yet. Some other Indra installers have started setting up their chargers on Indras' own app. If this happens the customer would need to contact Indra (https://www.indra.co.uk/contact/) to get a username and password set up for the web portal. They'll need this password to complete the Charge Anytime set up. Indra can do this remotely. They should be familiar with the request and that it's needed for Charge Anytime, as they do this for us often.”

           

          I hope this helps and if you have any further questions let us know 🙂

          Renewable energy jokes never get old.
            A
            Newcomer
            Aswakelin
            Newcomer
            June 23, 2024

            How do I add my new  ohme home pro charger to OVO beyond account?

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            June 24, 2024

            Hiya!

            I think you’re talking about Charge Anytime @Aswakelin . If so, you can set this up via the Ohme app. Any trouble, let the Charge Anytime team know on 0330 175 9678 or contact Ohme via https://ohme-ev.com/help-centre/

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
              S
              Rank 2
              sb123
              Rank 2
              September 11, 2024

              Hi all, I’m due to have a Hypervolt Pro 3 (compatible charger) installed next week and I have a compatible vehicle (Tesla Model Y) and I wanted to double-check I’d understood correctly the steps I should take to join charge anytime. 

               

              The article above suggests I just need to log in my Ovo account, click on charge anytime and then enter my charger log-in credentials and it’s as simple as that. Is it really that straight-forward? How soon after doing so does my Ovo account accept this and how soon after can I start charging my vehicle? 

              Thanks in advance

              Blastoise186
              Super User
              Blastoise186Super User
              Super User
              September 11, 2024

              Hi @sb123 ,

              For Hypervolt chargers, you’ll need to use the Charge Anytime mobile app right now. :)

              Grab it from the Google Play Store or iOS App Store! Once it’s set up, you can start using it immediately.

              Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
                S
                Rank 2
                sb123
                Rank 2
                September 11, 2024

                Hi @sb123 ,

                For Hypervolt chargers, you’ll need to use the Charge Anytime mobile app right now. :)

                Grab it from the Google Play Store or iOS App Store! Once it’s set up, you can start using it immediately.

                Thank you for the superfast reply. 

                Is there another article/tutorial I should follow in regards to how to use the charge anytime app please?

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