How do I fully disconnect my electricity supply?

Hi @Gingerchillis ,

Before I can advise, I need to clarify exactly what it is you want to do. Please confirm whether you’re looking to:

• Switch to another supplier and leave OVO
• Move house and close your current account
• Fully and permanently disconnect your entire supply

Thanks for replying.

Fully and permanently disconnecting my entire supply.

Thanks for the info.

Hello

My house was burned down. I dont know how many times I have explained this to OVO, but nobody seems to care. I have an outstanding case number and the account was put on hold for 180 days back in June, but again today, I am being pursued for phantom estimated bills just 115 days later. I have just spoken to Customer Service who said there was absolutely nothing they could do about it and to basically get lost. The customer service agent I have just spoken to was the most unhelpful individual I have ever spoken to and refuses to fix the issue or put me through to someone who will. 

What does it take for OVO to answer its customers?????

Hi @SamJones ,

I’m really sorry to hear about this. I’m one of the forum volunteers so I can’t access your account myself. However, it sounds to me like you’ve done everything you can, so I’ll see if I can get some extra help for you.

Bear with me!

You should raise a formal complaint.  Any Direct Debits should be immediately reclaimed via your bank as they will be invalidly raised.  Do not cancel the DD - you are I’m sure fully prepared to pay valid Direct debits but not invalid ones.  

Keep accurate notes of all contact you have with OVO dates, times names.

Good luck.

Hi @SamJones and thanks for flagging this. 

I’ll get our Forum_Support team to reach out to you about this one. Look out for a private message!

We are going to demolish an existing property and rebuild it. Before we can demolish we need to get the power supply disconnected ( currently its a over head power cable).

We then need a builders supply while the house is being rebuilt ad one the house is rebuilt the power supply connected back to the house, preferably underground this time.

Hi @taffy girl . It sounds like you need to go through a few stages to get this done, including getting in touch with the DNO. This tutorial which includes a series of guides might help.