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Best answer by Emmanuelle_OVO

Updated on 01/08/25 by Emmanuelle_OVO:

Hey @simbeag,

 

Really sorry to hear this,

 

Could it be there is a debt on the account they are paying off each day? I’d advise checking the meter readings, if it’s a smart meter these should be sent in automictically. If not, I’d advise completing a smart meter health check:

 

 

This similar topic might be helpful:

 

 

We have a Pay As You Go Topic Hub on the Forum which might be useful:

 

 

44 replies

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
June 28, 2023

Updated on 01/08/25 by Emmanuelle_OVO:

Hey @simbeag,

 

Really sorry to hear this,

 

Could it be there is a debt on the account they are paying off each day? I’d advise checking the meter readings, if it’s a smart meter these should be sent in automictically. If not, I’d advise completing a smart meter health check:

 

 

This similar topic might be helpful:

 

 

We have a Pay As You Go Topic Hub on the Forum which might be useful:

 

 

Renewable Energy? Big Fan.
0
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    June 29, 2023

    Hi @simbeag , did you manage to discover anything on the account? It’s always useful to know if/how things get resolved 🤞🏼

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    0
      S
      Rank 2
      simbeagAuthor
      Rank 2
      June 29, 2023

      Not yet will either ring today or first thing in the morning will let you know the outcome 

      0
        EllieElectro
        Rank 2
        EllieElectro
        Rank 2
        July 11, 2023

        Thanks 👍 😊 will give them a ring when I finish work and see If I can get some help again thanks for yiu help 

        It's important to verify their current plan and see if there was a sudden increase or if it has remained high for a while. Additionally, they may qualify to be on the Priority Services Register, which can provide helpful support. Lastly, they may be experiencing difficulty receiving a signal and are waiting within a Faraday cage.

        0
          S
          Rank 2
          simbeagAuthor
          Rank 2
          September 4, 2023

          Found out the problem there smart meter is saying that the credit wasn't on account when topping up but was showing on the online account they have a credit balance of 467.22 but all ovo told me was that there usage was high so I went through the receipts from topping up and started to put the top up codes in and the top up codes worked 

          0
            C
            Newcomer
            Carole Thomson
            Newcomer
            December 1, 2023

            Help

            0
            Jeffus
            Rank 20
            Jeffus
            Rank 20
            December 1, 2023

            Hi @Carole Thomson 

            Welcome to the forum

            If you provide a little more information one of the other customers on the forum may be able to help you 

            0
              Emmanuelle_OVO
              Retired Moderator
              Emmanuelle_OVO
              Retired Moderator
              December 1, 2023

              Hey @Carole Thomson,

               

              The pay as you go topic hub might be helpful to you:

               

               

              If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

               

              Struggling with your energy bills? Our Winter Support Package might be helpful to you.

              Renewable Energy? Big Fan.
              0
                E
                Newcomer
                Ellied1
                Newcomer
                February 7, 2025

                Hi, I live in a 1 bed flat with electricity only since the 30th January I have had to top up over £100.

                There is no way this can be right £100 in 8 days means ove £300 a month. I didn't pay that much for gas and electric when I was living in a 3 bed house.

                Prior to this £50 was lasting about 2 weeks

                Any ideas why this is happening??

                0
                Blastoise186
                Super User
                Blastoise186Super User
                Super User
                February 7, 2025

                Hi ​@Ellied1 ,

                Just curious, but what kind of meter do you have? Is it Traditional PAYG or Smart PAYG?

                Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
                0
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                OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

                OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

                OVO (S) Gas Limited is part of OVO Group Ltd