Skip to main content
Best answer by Emmanuelle_OVO

Updated on 01/08/25 by Emmanuelle_OVO:

Hey @simbeag,

 

Really sorry to hear this,

 

Could it be there is a debt on the account they are paying off each day? I’d advise checking the meter readings, if it’s a smart meter these should be sent in automictically. If not, I’d advise completing a smart meter health check:

 

 

This similar topic might be helpful:

 

 

We have a Pay As You Go Topic Hub on the Forum which might be useful:

 

 

44 replies

Newcomer
February 7, 2025

It's a smart meter

Blastoise186
Super User
Super User
February 7, 2025

Thx. And what kind of heating/hot water do you have?

And have you by any chance changed your usage habits recently?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
February 19, 2025

Hello, nice to meet you all.

 

Newly in here and everything is switched off at the wall. A part from the fridge freezer. I'm going through about a tenner a day and that with nothing on and only when needed. Back in Emergency again. Got £8 left. 

The windows in the council house are rotten in the cave and traffic is atrocious with lorries too. Everything weathered and heat won't keep in and it's only one during energy efficient times.

a tenner a day to live on bare minimum. I need some one to come out and make sure somebody isnt stealing my electricity. Candles ( used safely) are far more efficient. 

I need to heat and smoke out the mould in the flat I've just moved into but just cannot after what I've went through to get here.

 OVO

My spirit animal is a white owl and the logo is akin to what I see in my sentient dreams. We must speak so I know what I'm doing. How I can help myself and possibly you.

Not been in here 10 days and run through £100. Atrocious. 

Chris_OVO
Community Manager
Community Manager
February 19, 2025

Hey ​@HayleighPetrie

 

I understand you're having issues with your home. If you've moved in recently and you're worried about rot or mould affecting your health, I strongly recommend contacting your local housing association or Citizens advice.

 

Regarding your electricity usage, if you suspect someone is stealing your electricity, are there any signs that the meter has been tampered with? I've included some articles below that provide more information on tampering and what to do if you think this has happened:

 

Contact our Support Team if there are no signs of tampering and you'd like someone to review your usage. They can review your account with you and identify any issues that might be causing higher than normal usage.

Renewable energy jokes never get old.
Newcomer
March 9, 2025

I had a smart meter fitted last October, since then my billed kwh have gone up by 1000% 

The meter is obviously faulty, but all OVO want to do is charge me £140 to have it looked at.

Has anyone had similar issues?

Firedog
Super User
Super User
March 9, 2025

This sounds not only uncomfortable, but also unlikely. Is this for electricity, gas or both? Can you show us evidence of what you mean, e.g. meter reading history from your online account? Or extracts of bills before and after the meter exchange?

Is there any reason why your consumption might have increased at all - e.g. a newly-installed heat pump or EV charging point?

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Nukecad
Super User
Super User
March 10, 2025

@Edney The answers to these questions should help us work out what may be going on:
What was your meter setup before you changed to a smart meter?
What tariff were you on you changed to a smart meter, and what is it now?
Do you have electric heating?, if so then what type of radiators do you have?

I’m wondering if it was a meter exchange because of the RTS shutdown and you previously had 2-meters with one of those old THTC ‘all day off-peak’ tariffs with electric heating?

With a smart meter running E7, E9, or E10 tariff the off-peak isn’t all day, those tariffs are meant  for running storage heaters and so you have to change how you time/use the heating.

I still wouldn’t have thought it could make 1000% difference though.
(Although I suppose it might just be possible if electric panel heating, or wet electric heating, is constantly on 24/7).

I said, Hey - Watts going on.
Blastoise186
Super User
Super User
March 10, 2025

Or is it possible that you were on estimated bills previously by any chance? We have seen that one before.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Retired Moderator
March 10, 2025

Or is it possible that you were on estimated bills previously by any chance? We have seen that one before.


Hey ​@Edney 

I’m sorry for the issues you’re having. It sounds like a stressful situation to be in. 

My first thought is that this may be due to an estimated bill. It could be that the removal reading from the old meter was a lot higher that our previous estimates. This happens sometimes when we don’t get regular meter readings. Or it could be the install reading from the new meter is incorrect.

The following topics might be helpful:
 

 

Renewable Energy? Big Fan.
Newcomer
March 10, 2025

The final reading of the previous meter was less than 10kwh above the estimated reading.

It's my 97 year old mums account which I look after.

She has lived there alone for 22 years, with the same storage radiators, no gas or other form of heating. No cooker, just a microwave.

It is a small 2 bed semi-detached bungalow.

I have tracked her consumption back 2 years from when the smart meter was fitted and it is evident that the problem started the day after the new meter was fitted.

Mum has been in hospital since 25th January so I  turned off every appliance, immersion tank and heating and just left a 5 watt light on, yet she has been billed 200kwh up to 5th March.

Can't see it's  a dodgy light bulb causing this.