High electric costs?

Hi @simbeag and welcome to this customer forum. That sounds rather high at this time of year .. what sort of electrical appliances do you have? Immersion heater, storage heaters, electric cooker etc?

It's my parents house there pensioner's electric cooker 2 friges but the electric just seems really high gas boiler 

Ok .. do they have a smart meter or have you checked that the meter readings on the account are accurate? They might be estimated if a reading isn’t being recorded correctly   
Ah, just noticed this is in the PAYG section. 

There on a smart meter just seems really high its like it's almost 20 to 30 pounds a day in electric 

I've topped up 25 today so just this month there close to 200 for the month 

Is the smart meter recording half hour slots? They can help to see when (and where) power is being used. 

Not sure will have to have a look tomorrow when I finish work and maybe give ovo customer service a ring see if there's something wrong 🤔 

I can take so pics of the meter reading and show you maybe you can see why there using so much electricity 

It’s also worth checking the plan that they’re on and if there’s been a time point when it’s suddenly increased or if it has been high for a while. 
They might be eligible to be on the Priority Services Register as well - that can help with support. 

Thanks 👍 😊 will give them a ring when I finish work and see If I can get some help again thanks for yiu help