Help - why can't I submit a meter reading?

Forum|Forum|8 years ago
April 10, 2018
52 replies
6487 views

I am a new ovo customer and I have to give a meter reading in the next 5 days. Simple yes? No! No matter how I try to submit the readings (app, mobile website, website website) I have a message pop up after I log on telling me my switch is on hold as there is a problem and I have been sent an enail explaining this. I have only recieved one email and it says “hooray your switched!” Kinda thing with a link to upload meter readings. I click on the link and end up at the same page saying there’s an issue and I’ve been emailed. Please save me!

Best answer by Transparent

Updated on 13/09/23 by Abby_OVO

Great to hear that you’re switching to OVO!

Now we just need to sort out the issue you’re getting when trying to submit your opening meter readings on your online account or OVO app (download for Android or iOS). If you’re switching to us in the next 10 days we’d recommend submitting your opening meter readings as soon as the welcome pack arrives. If not, we’ll get in touch to remind you closer to the time. This should be a fairly straight forward process, check out the video below for how things should work:

As you’ve already attempted this method and are seeing an error message, it’s best to reach out to the Support Team. They’ll be able to log the readings on to your account in time for them to be used as your opening meter readings and investigate what’s behind this error message.

Hope these initial teething problems are resolved ASAP and you enjoy joining us on our journey to Plan Zero.

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Show previous replies

Chris_OVO

Community Manager

Hey @evans.cm & @gadget,

I’ve reached out to the team who manage the website and app to ask them if they’re noticed this over the weekend. Once I hear from them I’ll send an update.

@BPLightlog is right if you send a message through any of our Social Media channels then one of the team will get back to you and update the readings! They are normally in till 5pm on the weekends and even if it’s out of hours if send a message and say my readings as of <insert date> are <insert reading> for whichever fuel you’re on they’ll update this as soon as they get the message!

The weekend should have nothing to do with reading entries @evans.cm

If it won’t accept your details, you could try their social media channels

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

Renewable energy jokes never get old.