Help - why can't I submit a meter reading?

Forum|Forum|8 years ago
April 10, 2018
52 replies
6487 views

I am a new ovo customer and I have to give a meter reading in the next 5 days. Simple yes? No! No matter how I try to submit the readings (app, mobile website, website website) I have a message pop up after I log on telling me my switch is on hold as there is a problem and I have been sent an enail explaining this. I have only recieved one email and it says “hooray your switched!” Kinda thing with a link to upload meter readings. I click on the link and end up at the same page saying there’s an issue and I’ve been emailed. Please save me!

Best answer by Transparent

Updated on 13/09/23 by Abby_OVO

Great to hear that you’re switching to OVO!

Now we just need to sort out the issue you’re getting when trying to submit your opening meter readings on your online account or OVO app (download for Android or iOS). If you’re switching to us in the next 10 days we’d recommend submitting your opening meter readings as soon as the welcome pack arrives. If not, we’ll get in touch to remind you closer to the time. This should be a fairly straight forward process, check out the video below for how things should work:

As you’ve already attempted this method and are seeing an error message, it’s best to reach out to the Support Team. They’ll be able to log the readings on to your account in time for them to be used as your opening meter readings and investigate what’s behind this error message.

Hope these initial teething problems are resolved ASAP and you enjoy joining us on our journey to Plan Zero.

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Show previous replies

BPLightlog

Super User

The weekend should have nothing to do with reading entries @evans.cm

If it won’t accept your details, you could try their social media channels

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

evans.cm

Newcomer

Thank you BPLightlog, that is what thought but these days who knows! Thanks for the suggestion & link to to use Social media, very grateful 👏

evans.cm

Newcomer

It turns out, that its all Bots at the weekend 🤖despite giving opening hours… no humans available 🤨 So i did Chat on the website & the Bot took the readings😅 which means i can now forget it for now but will check next week to make sure they actioned the info 🙂

Nukecad

Super User

Some people do seem to be having trouble sending readings today, (I haven't tried myself), you are not the only one to post about it

My guess is that it's a server or connection error somewhere on the internet.

They happen and usually get fixed fairly quickly so try again this evening or tomorrow.

I said, Hey - Watts going on.

BPLightlog

Super User

There may be a web issue at present as one or two have commented @Gary G

If it won’t accept your details, you could try their social media channels or online chat

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

gadget

Newcomer

Hi, I'm unable to send my meter readings today, this has never happened before. I will try again tomorrow, if not successful will have to call them I suppose?