Skip to main content
kevgallacher
Rank 2
kevgallacher
Rank 2
March 6, 2024
Solved

Ford EV charging no longer working with Charge Anytime - what's happened?

  • March 6, 2024
  • 142 replies
  • 7529 views

I have a Ford Mach-E and have been using OVO charge anytime for about 4 months now.
But Ford have decided OVO is a security risk and has blocked the account.

Is anyone else using this successfully? Is there any plans for charge anytime to support Ford cars?

    Best answer by Tim_OVO

    Updated on 02/06/25 by Abby_OVO
     

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

     

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

     

    If you have a compatible charger or EV, you can still get Charge Anytime. Just follow these steps:

     

    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.

     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

     

    We’re aware that some Ford drivers are having issues with Charge Anytime

     

    Unfortunately, Ford have blocked smart-charging access to all third parties. This means some of our customers aren’t able to smart-charge with Charge Anytime at the moment. It also means those customers won’t get Charge Anytime credit for charging during this time. We’re sorry about this.

     

    We’re working hard to fix this issue with Ford, and get our affected customers back on Charge Anytime as soon as we can. For now, if you’re having issues with Charge Anytime, follow the instructions in your Ford app to charge your EV.

     

    We’ll post an update here as soon as we have any more information from Ford.

     

    Thanks
    The OVO Team

    142 replies

    Show previous replies
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 15, 2024

    Actually, they would have had an agreement with OVO as well. It’s a requirement for Charge Anytime support that the EV/Charger manufacturer is willing to play ball in the first place!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    T
    Newcomer
    Tommo56
    Newcomer
    March 17, 2024

    Well that didn't last long did it !!

    FordPass account suspended again and Ford say it's all down to third party app permissions again - getting a bit tiresome now so can we have a solution please ??

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 17, 2024

    It is still being worked on - that I can tell you.

    I’ll try to get an update, but I can’t do that at weekends.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    March 18, 2024

    I’ve seen a few Community Members regained access, is there any update from you @Tommo56 or you @vickyjohn?

     

    I’ll ask the team for an update. 

    Renewable Energy? Big Fan.
    T
    Newcomer
    Tommo56
    Newcomer
    March 18, 2024

    I contacted Ford Pass (as advised in their rather snotty email ) and spoke to a really nice and very helpful agent who took all of the details and immediately referred me to their reconnection team.  24 hrs to get back into my account was quoted but it took less than 2 hrs.  All linked up with OVO Charge Anytime again and currently charging at EV discounted rate.  Just hope that OVO and FORD have got their act together this time or it’s time to consider moving on !!!!

    B
    Newcomer
    Baxter947
    Newcomer
    March 18, 2024

    Hi all,

     

    Just been blocked by ford this evening! Had my Kuga for nearly a year now and now Ford have decided not to play ball! Didn't move to ovo for the cheap rates but sure as won't be charging my car anymore if its paying the full rate, would cost less to drive it on Petrol only 😬

    C
    Newcomer
    CowboyJames
    Newcomer
    March 20, 2024

    Been using ovo anytime for 6 months, now locked out today… Disappointing, but hope it’s fixed promptly! 

    C
    Newcomer
    CowboyJames
    Newcomer
    March 20, 2024

    Just a thought… is there a way the ovo could give us a special tariff while we wait for a fix?
     

    For instance: Reduced rate electric between 23.00 - 05.00? 
     

    That way we could program the car to charge between those times only (where possible), so at-least we would have some from of deal while they work on a long term fix?…

    Just a thought..

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    March 20, 2024

    Hey @CowboyJames,

     

    I don’t think a temporary tariff would be feasible, but i’ll pose the question to the team.

     

    Any update’s we get from the team we’ll post on the relevant topics. 

     

     

    Renewable Energy? Big Fan.
    V
    Newcomer
    vickyjohn
    Newcomer
    March 21, 2024

    Account has been disabled again by Ford  after 1 charge. Any update please !!!’

    Show more replies
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd