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kevgallacher
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kevgallacher
Rank 2
March 6, 2024
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Ford EV charging no longer working with Charge Anytime - what's happened?

  • March 6, 2024
  • 142 replies
  • 7529 views

I have a Ford Mach-E and have been using OVO charge anytime for about 4 months now.
But Ford have decided OVO is a security risk and has blocked the account.

Is anyone else using this successfully? Is there any plans for charge anytime to support Ford cars?

    Best answer by Tim_OVO

    Updated on 02/06/25 by Abby_OVO
     

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

     

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

     

    If you have a compatible charger or EV, you can still get Charge Anytime. Just follow these steps:

     

    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.

     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

     

    We’re aware that some Ford drivers are having issues with Charge Anytime

     

    Unfortunately, Ford have blocked smart-charging access to all third parties. This means some of our customers aren’t able to smart-charge with Charge Anytime at the moment. It also means those customers won’t get Charge Anytime credit for charging during this time. We’re sorry about this.

     

    We’re working hard to fix this issue with Ford, and get our affected customers back on Charge Anytime as soon as we can. For now, if you’re having issues with Charge Anytime, follow the instructions in your Ford app to charge your EV.

     

    We’ll post an update here as soon as we have any more information from Ford.

     

    Thanks
    The OVO Team

    142 replies

    Show previous replies
    J
    Newcomer
    Jc1980
    Newcomer
    March 21, 2024

    Hey @CowboyJames,

     

    I don’t think a temporary tariff would be feasible, but i’ll pose the question to the team.

     

    Any update’s we get from the team we’ll post on the relevant topics. 

     

     

    Account has been disabled again by Ford  after 1 charge. Any update please !!!’

    Hi there if you call ford and give them your reg they can give ovo permission for 3rd party 🥳 

      J
      Newcomer
      Jc1980
      Newcomer
      March 21, 2024

      Hi all,

       

      Just been blocked by ford this evening! Had my Kuga for nearly a year now and now Ford have decided not to play ball! Didn't move to ovo for the cheap rates but sure as won't be charging my car anymore if its paying the full rate, would cost less to drive it on Petrol only 😬

      Call ford customer service  the lady I spoke to said we can give permission to ovo 

      V
      Newcomer
      vickyjohn
      Newcomer
      March 21, 2024

      Hey @CowboyJames,

       

      I don’t think a temporary tariff would be feasible, but i’ll pose the question to the team.

       

      Any update’s we get from the team we’ll post on the relevant topics. 

       

       

      Account has been disabled again by Ford  after 1 charge. Any update please !!!’

      Hi there if you call ford and give them your reg they can give ovo permission for 3rd party 🥳 

      Will give it a go !!

      A
      Newcomer
      AndyT72
      Newcomer
      March 21, 2024

      Hi All

       

      Just spoken to Ford and OVO after Ford Pass account being disabled again. There is no agreement in place between the two.

      OVO are still working on this but gave no time scale.

       

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      March 21, 2024

      Hi @danh71 ,

       

      While we can’t comment on other suppliers' situations, we have escalated this as a priority as we are aware of the impact it has. 

       

      We don’t want to lose you as a customer due to circumstances that are out of our control. I also recognise that you need to do what is best for you. We will continue to monitor the situation closely and advise when we can!

       

      Renewable energy jokes never get old.
      S
      Newcomer
      STH
      Newcomer
      March 22, 2024

      Are OVO any nearer a solution?  If Octopus have sorted it why can’t OVO? My bills are soaring and as a pensioner you can imagine I am very disappointed and seriously considering a move away from OVO unless we get some sensible response.

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      March 22, 2024

      Are OVO any nearer a solution?  If Octopus have sorted it why can’t OVO? My bills are soaring and as a pensioner you can imagine I am very disappointed and seriously considering a move away from OVO unless we get some sensible response.

      From what I’ve seen elsewhere, the problem also continues to affect other suppliers

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      S
      Newcomer
      STH
      Newcomer
      March 22, 2024

      Octopus have sorted it.

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      March 22, 2024

      Octopus have sorted it.

      Not for all from what their forum suggests

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      March 22, 2024

      Hi @STH ,

       

      We would agree with @BPLightlog  on this as it is a widespread issue. It comes directly from Ford blocking third parties from charging through their own software. We are currently working on getting this resolved for all affected customers and will give you an update on this when available. 

       

      I’m sorry it’s still ongoing though I can imagine how frustrating it must be for you! I have reached out to the team to ask for any updates. They are still working on it but don’t currently have a timescale.

       

      Renewable energy jokes never get old.
      Show more replies
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