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kevgallacher
Rank 2
kevgallacher
Rank 2
March 6, 2024
Solved

Ford EV charging no longer working with Charge Anytime - what's happened?

  • March 6, 2024
  • 142 replies
  • 7529 views

I have a Ford Mach-E and have been using OVO charge anytime for about 4 months now.
But Ford have decided OVO is a security risk and has blocked the account.

Is anyone else using this successfully? Is there any plans for charge anytime to support Ford cars?

    Best answer by Tim_OVO

    Updated on 02/06/25 by Abby_OVO
     

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

     

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

     

    If you have a compatible charger or EV, you can still get Charge Anytime. Just follow these steps:

     

    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.

     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

     

    We’re aware that some Ford drivers are having issues with Charge Anytime

     

    Unfortunately, Ford have blocked smart-charging access to all third parties. This means some of our customers aren’t able to smart-charge with Charge Anytime at the moment. It also means those customers won’t get Charge Anytime credit for charging during this time. We’re sorry about this.

     

    We’re working hard to fix this issue with Ford, and get our affected customers back on Charge Anytime as soon as we can. For now, if you’re having issues with Charge Anytime, follow the instructions in your Ford app to charge your EV.

     

    We’ll post an update here as soon as we have any more information from Ford.

     

    Thanks
    The OVO Team

    142 replies

    Show previous replies
    Tim_OVO
    OVO Staff
    Tim_OVOSolved
    OVO Forum Legend
    March 11, 2024

    Updated on 02/06/25 by Abby_OVO
     

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

     

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

     

    If you have a compatible charger or EV, you can still get Charge Anytime. Just follow these steps:

     

    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.

     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

     

    We’re aware that some Ford drivers are having issues with Charge Anytime

     

    Unfortunately, Ford have blocked smart-charging access to all third parties. This means some of our customers aren’t able to smart-charge with Charge Anytime at the moment. It also means those customers won’t get Charge Anytime credit for charging during this time. We’re sorry about this.

     

    We’re working hard to fix this issue with Ford, and get our affected customers back on Charge Anytime as soon as we can. For now, if you’re having issues with Charge Anytime, follow the instructions in your Ford app to charge your EV.

     

    We’ll post an update here as soon as we have any more information from Ford.

     

    Thanks
    The OVO Team

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    kevgallacher
    Rank 2
    kevgallacherAuthor
    Rank 2
    March 11, 2024

    Looks like OVO charge anytime no longer allows you to add the Ford Mustang Mach-E to the app. So if you do get blocked and manage to get unblocked you are still unable to use Charge Anytime at all. This dispute between Ford and OVO is basically costing me circa £50-60 a month. If this isn’t fixed soon then I will need to switch to Octopus or sell the car neither of which I particularly want to do.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      March 11, 2024

      It’s NOT just OVO that got blocked. EVERYONE did - even Octopus.

      Blame Ford, not OVO!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        D
        Rank 2
        danh71
        Rank 2
        March 11, 2024

        And octopus have resolved the issue. 
        and whilst I agree it’s predominantly a Ford issue, 
        As per Kevin’s post above this is costing me c£80-100 per month. 
        again looking to change if not resolved quickly or at least given an idea of how long a fix will take. 
        whilst it’s nice to have an update from ovo some further detail is needed. 

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          March 14, 2024

          We have seen reports on the Forum that the issue is resolved for OVO Charge Anytime as well.

          Please try connecting again and see if it works for you. But you’ll need to start setup again - the old connection was disabled.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          T
          Newcomer
          Tommo56
          Newcomer
          March 14, 2024

          Hi there

          I have now been able to reconnect my Ford via the OVO Charge Anytime App and all appears well at the moment.  Thank you all for trying hard to sort this out and keep us updated - more info than Ford provided !!. 

          Just fingers crossed that it’s a permanent solution 👍👍🚗⚡️🔋

            D
            Rank 2
            danh71
            Rank 2
            March 15, 2024

            Not resolved. 
            was able to log on but account has been suspended again. 

            Abby_OVO
            Community Manager
            Abby_OVO
            Community Manager
            March 15, 2024

            Hey @danh71 

             

            Is this on the Charge Anytime app or the Ford app?

             

            We’ve seen a few reports now of others being able to charge again via the Charge Anytime app; 

             

             

            Keep us updated with how you’re getting on.

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            D
            Rank 2
            danh71
            Rank 2
            March 15, 2024

            Yes. 
            was able to charge last night but ford app wax disabled this morning. 
            spoke to ford today who have said not resolved and couldn’t advise how long it will be to get resolved. 

            V
            Newcomer
            vickyjohn
            Newcomer
            March 15, 2024

            My Ford pass been disabled tonight. They told me that the Ford pass terms and conditions advise you cannot connect to a 3rd Party app. When I asked why I have been able to for the last 6 months they had no response. They advised the only agreement they have for any energy company is Octopus. 

            Show more replies
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd