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kevgallacher
Rank 2
kevgallacher
Rank 2
March 6, 2024
Solved

Ford EV charging no longer working with Charge Anytime - what's happened?

  • March 6, 2024
  • 142 replies
  • 7529 views

I have a Ford Mach-E and have been using OVO charge anytime for about 4 months now.
But Ford have decided OVO is a security risk and has blocked the account.

Is anyone else using this successfully? Is there any plans for charge anytime to support Ford cars?

    Best answer by Tim_OVO

    Updated on 02/06/25 by Abby_OVO
     

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

     

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

     

    If you have a compatible charger or EV, you can still get Charge Anytime. Just follow these steps:

     

    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.

     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

     

    We’re aware that some Ford drivers are having issues with Charge Anytime

     

    Unfortunately, Ford have blocked smart-charging access to all third parties. This means some of our customers aren’t able to smart-charge with Charge Anytime at the moment. It also means those customers won’t get Charge Anytime credit for charging during this time. We’re sorry about this.

     

    We’re working hard to fix this issue with Ford, and get our affected customers back on Charge Anytime as soon as we can. For now, if you’re having issues with Charge Anytime, follow the instructions in your Ford app to charge your EV.

     

    We’ll post an update here as soon as we have any more information from Ford.

     

    Thanks
    The OVO Team

    142 replies

    Show previous replies
    B
    Newcomer
    Brodders
    Newcomer
    March 7, 2024

    Spoke to Ovo on Wednesday and they were as surprised as we are that Ford have revoked access to OVO Charge Anytime app and locked us out of the Ford Pass accounts. Ovo said management were working on it but suspect it’s early days as lots of discussions to be had with Ford, Ovo and OVo’s technical partners. No global email sent out from Ovo yet to acknowledge the issue and that they are working on a solution. Suspect there will be no financial compensation for us whilst we pay full charge and miss out on the 7p per kWh. 

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      March 7, 2024

      Spoke to Ovo on Wednesday and they were as surprised as we are that Ford have revoked access to OVO Charge Anytime app and locked us out of the Ford Pass accounts. Ovo said management were working on it but suspect it’s early days as lots of discussions to be had with Ford, Ovo and OVo’s technical partners. No global email sent out from Ovo yet to acknowledge the issue and that they are working on a solution. Suspect there will be no financial compensation for us whilst we pay full charge and miss out on the 7p per kWh. 

       

      Yes, to follow on from this I just wanted to update you all that the team are aware and are currently working on replying to all customers with the Ford issue, they’ll have an update shortly.

      Renewable Energy? Big Fan.
        T
        Newcomer
        Tommo56
        Newcomer
        March 7, 2024

        Thank you for the update Emmanuelle - I hope OVO resolve this quickly as we are not able to achieve the energy savings provided by Charge Anytime - I’ll keep records of my charge periods anyway .

          N
          Newcomer
          Natters
          Newcomer
          March 7, 2024

          Have exactly the same problem with charging my Mache. As my Ford pass account was suspended yesterday, now enabled I suspected that the charge anytime app would no longer work and this evening I can confirm it does not work… so now a 7p/kwh charge becomes 27p !!!!

          please fix this asap…

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          March 8, 2024

          @Natters it is being investigated at very high priority, please wait for further updates.

          That is all we can say at this time. Further updates will be posted on the Forum when they are available.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          N
          Newcomer
          Natters
          Newcomer
          March 8, 2024

          Then perhaps you need to resort to a backup plan e.g accept proof of charging overnight as a way for existing customers to claim a refund of charge costs. 

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            March 8, 2024

            If you had looked around first, you’d have noticed that this is a community forum which is volunteer led. 99% of those who post here - myself included - do not work for OVO.

            If you want to talk to OVO about this: chargeanytime@ovo.com .

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
              D
              Rank 2
              danh71
              Rank 2
              March 8, 2024

              Any update on this 

              about to look to move to supplier. 
              thanks. 

                Blastoise186
                Super User
                Blastoise186Super User
                Super User
                March 8, 2024

                As mentioned - please wait for an update. If you keep asking, it won’t speed up that update. You gotta wait while OVO’s team look into it!

                I suspect OVO isn’t at fault here - other stuff got nuked out of Ford Pass too.

                Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
                Blastoise186
                Super User
                Blastoise186Super User
                Super User
                March 8, 2024

                This is a temporary Best Answer from a Forum Volunteer. This answer represents the best advice that any Forum Volunteer can currently offer. While it is not the official response from OVO, it is as close as we can possibly get it to be. It has been tagged as the Solution for maximum visibility for now.

                OVO’s Charge Anytime Team is aware of an issue with the Ford Pass integration being offline and affecting both Ford and Jaguar EV’s attempting to use Charge Anytime services.

                Please await further updates which will be made available ASAP. The Forum Moderators will update and/or replace this Best Answer when new information becomes available.

                In the meantime, we - as the Forum Volunteers - ask for your patience at this time.

                Thank you for your understanding.

                Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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