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danh71
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March 7, 2024
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Ford electric vehicle smart charging issue with OVO Charge Anytime?

  • March 7, 2024
  • 94 replies
  • 5858 views

Earlier this week Ford Pass suspended my account as linked with OVO (3rd Party App)

Therefore I am unable to use and will cost c£100 per month more on my electricity bill.

Is anyone else experiencing this issue and what are Ford and OVO doing to resolve?

I use a Pod Point 7kw charger to charge a Ford Mustang Mach E XL using the OVO Charge anytime App linked to my Ford Pass for the smart charging to give me best rate.

    Best answer by Chris_OVO

    Updated on 04/11/25 by Chris_OVO:​​​​

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

    If you have a compatible EV or Charger, you can still get Charge Anytime. Just follow these steps:

     
    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.
     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

    94 replies

    Show previous replies
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    May 22, 2024

    Hey @Hayes67, 

     

    The £25 goodwill payments were sent to affected customers and should appear as a £25 goodwill payment on the credits section of your bill.

     

    If you’re not seeing this then contact the Charge Anytime team at 0330 175 9678 (Option 2 for existing customers) or chargeanytime@ovo.com. They can look into this further with you! 

    Renewable energy jokes never get old.
    M
    Newcomer
    manxxxuk
    Newcomer
    May 29, 2024

    It has now become a farce between OVO and Ford. It’s telling that Octupus could get there game together with Ford it a relatively short period with only a one line form of account number to fill in for the FordPass to be working 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 29, 2024

    Except that Octopus customers are still getting blocked repeatedly.

    The OVO integration with FordPass is on the way - it’ll be ready soon.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    May 30, 2024

    Hey @manxxxuk,

     

    While we can’t speak about the position of other suppliers in the changes within Ford, we can only say that the team are working tirelessly to resolve this issue. The issue stems from Ford blocking access to the charging data used to calculate the Charge Anytime credits. We have offered affected customers who are on supply a goodwill credit as we know how this impacts customers. We will come back and update the thread as soon as we have further updates.

    Renewable energy jokes never get old.
    S
    Newcomer
    slawekscorpio
    Newcomer
    June 9, 2024

    Updated on 03/05/2024 by Shads_OVO

     

    Update for Ford drivers having issues with Charge Anytime

     

    You might have noticed issues using the Charge Anytime app to smart charge your EV recently. That’s because, in March, Ford blocked third party access to their system following a review of their security protocols.

     

    Unfortunately, this means we don’t have access to your charging data, so can’t provide Charge Anytime credit until Ford approves the use of third party access to their system. We know this is disappointing and are really sorry for the inconvenience. We’re working with Ford to resolve this, but unfortunately don’t have a solution yet.

     

    A thank you from OVO

     

    We really value you as a customer and want to thank you for bearing with us, while we work with Ford to fix this. As a goodwill gesture, we’ve added £25 energy credit to all our affected customers’ accounts. You need to be on supply to get this payment. You'll see this on your next bill.

     

    We’ll be in touch as soon as we have an update from Ford.

     

    Thanks

    The OVO Team

     

     

     

    Updated on 03/05/2024 by Shads_OVO

     

    Update for Ford drivers having issues with Charge Anytime

     

    You might have noticed issues using the Charge Anytime app to smart charge your EV recently. That’s because, in March, Ford blocked third party access to their system following a review of their security protocols.

     

    Unfortunately, this means we don’t have access to your charging data, so can’t provide Charge Anytime credit until Ford approves the use of third party access to their system. We know this is disappointing and are really sorry for the inconvenience. We’re working with Ford to resolve this, but unfortunately don’t have a solution yet.

     

    A thank you from OVO

     

    We really value you as a customer and want to thank you for bearing with us, while we work with Ford to fix this. As a goodwill gesture, we’ve added £25 energy credit to all our affected customers’ accounts. You need to be on supply to get this payment. You'll see this on your next bill.

     

    We’ll be in touch as soon as we have an update from Ford.

     

    Thanks

    The OVO Team

     

     

     

    Hi, the issue with ford is still not resolved. I was expecting £25 credit good will gesture however it seems this was only one off? With no resolution in place and no timelines on this I will look into new supplier who can accomodate EV charging. 

    P
    Newcomer
    petegay
    Newcomer
    June 9, 2024

    I wholly agree with the above comment. I was cut off from ford pass last March and consequently charge anytime from ovo. Since then I've been paying normal rates. I too was lead to believe we would receive £25 compensation, but nothing has appeared yet on the bill. This is now costing us a lot of money. I was told over the phone I will receive the £25 and a forwarding email, so I can complain to ford head office. I've received nothing. Let's stick together on this and put pressure on Ford. 

    T
    Newcomer
    Tommo56
    Newcomer
    June 9, 2024

    Similar story I’m afraid - no £25 goodwill payment from OVO just yet.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 10, 2024

    The £25 was intended as a one-time gesture - not a monthly handout.

    With that being said, OVO and Ford have been working like mad in the background and an official Charge Anytime X FordPass collaboration is being worked on. I’m told the V2 Integration is making a ton of progress and could be launching soon - it all depends on exactly where they’re at. But it’s coming - watch this space.

    There is also an intention to backpay ALL missing credits. However, YOU MUST still be on-supply with OVO at the point of distribution if you want to receive them - OVO cannot pay them to you if you leave in the meantime.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Shads_OVO
      Retired Moderator
      Shads_OVO
      Retired Moderator
      June 10, 2024

      Hi @slawekscorpio,

       

      I’m sorry to hear this. It seems Blastoise186 has already given some good advice here about this. 

       

      As mentioned, unfortunately this isn’t just an OVO issue at the moment as Ford have blocked third party access to their system following a review of their security protocols. I appreciate how frustrating this is. Our team are working to resolve this and as soon as we have any further updates we’d update all related topics.

       

      @petegay and @Tommo56 - The £25 goodwill payment should show up on the credits section of your bill. If it isn’t please contact the Charge Anytime team on 0330 175 9678 (Option 2 for existing customers) or chargeanytime@ovo.com. They’d be able to look into this further for you.

       

       

      T
      Newcomer
      Tommo56
      Newcomer
      June 10, 2024

      Thank you for the update.  Credit not in my account yet so I spoke to a very helpful guy called Mark who is now sorting this out.

      PS:-

      Has anyone linked up again with FordPass to see if it now works ??  Just suggesting 👍👍

      Show more replies
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