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danh71
Rank 2
March 7, 2024
Solved

Ford electric vehicle smart charging issue with OVO Charge Anytime?

  • March 7, 2024
  • 94 replies
  • 5858 views

Earlier this week Ford Pass suspended my account as linked with OVO (3rd Party App)

Therefore I am unable to use and will cost c£100 per month more on my electricity bill.

Is anyone else experiencing this issue and what are Ford and OVO doing to resolve?

I use a Pod Point 7kw charger to charge a Ford Mustang Mach E XL using the OVO Charge anytime App linked to my Ford Pass for the smart charging to give me best rate.

    Best answer by Chris_OVO

    Updated on 04/11/25 by Chris_OVO:​​​​

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

    If you have a compatible EV or Charger, you can still get Charge Anytime. Just follow these steps:

     
    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.
     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

    94 replies

    Show previous replies
    N
    Newcomer
    Neavey
    Newcomer
    May 1, 2024

    Has anyone having the FordPass issue received the £25 goodwill gesture as outlined by Christopher _OVO on 9th April? My current billing period doesn’t show any additional credit to 30th April.

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    May 1, 2024

    Hi @Neavey,

     

    I’m sorry to hear this. 

     

    I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

    V
    Rank 2
    vix noonan
    Rank 2
    May 3, 2024

    Hi is there any update on this situation? Thanks

      L
      Rank 2
      Longer
      Rank 2
      May 3, 2024

      Been hoping that it has been sorted, as for last 7 days no issues whit charging but this morning again an email account blocked...

      V
      Rank 2
      vix noonan
      Rank 2
      May 3, 2024

      @Longer same I was hopeful as it took a little longer to block me this time. ….but has happened again 😭

      Shads_OVO
      Retired Moderator
      Shads_OVO
      Retired Moderator
      May 3, 2024

      Updated on 03/05/2024 by Shads_OVO

       

      Update for Ford drivers having issues with Charge Anytime

       

      You might have noticed issues using the Charge Anytime app to smart charge your EV recently. That’s because, in March, Ford blocked third party access to their system following a review of their security protocols.

       

      Unfortunately, this means we don’t have access to your charging data, so can’t provide Charge Anytime credit until Ford approves the use of third party access to their system. We know this is disappointing and are really sorry for the inconvenience. We’re working with Ford to resolve this, but unfortunately don’t have a solution yet.

       

      A thank you from OVO

       

      We really value you as a customer and want to thank you for bearing with us, while we work with Ford to fix this. As a goodwill gesture, we’ve added £25 energy credit to all our affected customers’ accounts. You need to be on supply to get this payment. You'll see this on your next bill.

       

      We’ll be in touch as soon as we have an update from Ford.

       

      Thanks

      The OVO Team

       

       

       

      D
      Rank 2
      danh71Author
      Rank 2
      May 6, 2024

      So after a week of being ok. 
      kept logging in and out of the OVO app. I have had my ford pass suspended again tonight. 
      would be really good to have a time frame on getting a resolution. 
      I thought the similar issue with octopus was resolved in 6 or so weeks. 
      this seems to be dragging on. 
      any news gratefully received. 
       

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        May 6, 2024

        Octopus isn’t fixed. I’m still getting tons of reports that Octopus customers are getting auto-banned by Ford despite it supposedly “being fixed”.

        OVO is working with Ford to directly rebuild the system - that’s the latest info I’ve got.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        May 7, 2024

        Hey @danh71,

         

        Our understanding from other members is that it’s affecting other suppliers so it isn’t something we have control over. Ford have chosen at this time to restrict access to vehicle data which is used to calculate the credit for Charge Anytime. The team are working with them to try and resolve this as quickly as they can. 

         

        The most up-to-date information is pinned to the top of the topic and any updates will be posted there. We have credited customers accounts as a gesture of goodwill while this is worked on. 

        Renewable energy jokes never get old.
        H
        Newcomer
        Hayes67
        Newcomer
        May 21, 2024

        Despite not being able to use charge anytime since mid- March, and being promised a £25 credit to my account, the credit has still not appeared in my account. Totally fed up customer with no faith that OVO and Ford will ever sort this out. I feel I have been mis-sold both an EV and a utility account.

         

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          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd