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danh71
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March 7, 2024
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Ford electric vehicle smart charging issue with OVO Charge Anytime?

  • March 7, 2024
  • 94 replies
  • 5858 views

Earlier this week Ford Pass suspended my account as linked with OVO (3rd Party App)

Therefore I am unable to use and will cost c£100 per month more on my electricity bill.

Is anyone else experiencing this issue and what are Ford and OVO doing to resolve?

I use a Pod Point 7kw charger to charge a Ford Mustang Mach E XL using the OVO Charge anytime App linked to my Ford Pass for the smart charging to give me best rate.

    Best answer by Chris_OVO

    Updated on 04/11/25 by Chris_OVO:​​​​

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

    If you have a compatible EV or Charger, you can still get Charge Anytime. Just follow these steps:

     
    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.
     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

    94 replies

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    A
    Newcomer
    ARH73
    Newcomer
    June 11, 2024

    “There is also an intention to backpay ALL missing credits. However, YOU MUST still be on-supply with OVO at the point of distribution if you want to receive them - OVO cannot pay them to you if you leave in the meantime.”

     

    I have just changed my car - 2024 Kuga phev to replace a 2020 Kuga phev. Will this affect the back payment of missing credits?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 11, 2024

    I wouldn’t have thought so given that the data should still be there, but there’s ways I can find out. Please bear with me - this may take a little time. :)

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    June 12, 2024

    Hi @ARH73,

     

    There is also an intention to backpay ALL missing credits. However, YOU MUST still be on-supply with OVO at the point of distribution if you want to receive them - OVO cannot pay them to you if you leave in the meantime.

     

    I’ve checked this with the team. There was the intention to backpay missing credit if we could get the data from Ford. Unfortunately, as we still don’t have access to your charging data, we can’t provide Charge Anytime credit unless Ford approves the use of third party access to their system.

     

    We know this is disappointing and are really sorry for the inconvenience. We’re working with Ford to resolve this, but unfortunately don’t have a solution yet. As a goodwill gesture, £25 energy credit has been added to all our affected customers’ accounts. As Blastoise186 has mentioned you’d just need to be on supply to get this payment. You should see this on your next bill.

     

    We’ll be in touch as soon as we have any further updates from Ford.

    D
    Rank 2
    danh71Author
    Rank 2
    August 15, 2024

    So after 6 months of hoping OVO and Ford would get their acts together I have moved provider. 
    can’t change car - if I could I would!

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd