Ford electric vehicle smart charging issue with OVO Charge Anytime?

Thanks for the response to my message. What is the (unless you did the Charger route) saying exactly? I’m an OVO Charge Anytime user and an OVO customer for energy supply so, I assume the £25 gesture from OVO applies to me. My charging wallbox was supplied by Ford as a consequence of my Mustang purchase in 2021.

If you used a compatible Charger with Charge Anytime i.e. an Ohme or Indra one, you wouldn’t have had this issue and wouldn’t have qualified for the £25 gesture.

Any further updates? How long do we have to wait to finally get this sorted? Calling Ford every single day it's sp annoying...

Soon. But it won't be any faster if you guys keep asking 

Oh so it's our fault? Because once per week we are asking the questions when the agreement between OVO and Ford will happen... great ... good to know... We have heard "soon" 4,3,2 weeks ago. So probably same story for another month or longer…

We are OVO customers, paying bills so we've got full right to as the questions...

I never said it was. However, you don’t have the right to assume that Forum Volunteers such as myself have psychic powers and can answer absolutely every possible answer under the sun. You’re making demands of the wrong person here - it’s Ford you should really be asking, especially as to why they nuked your accounts in the first place.

I’m on exercise with the Fire Service today, so I’ll spare you the trouble of reading my usual long post style because I don’t have the time to write them this morning.

Long story short… Getting this stuff fixed is NEVER an overnight job, nor is it just about fixing the code. It also requires legally binding agreements to be fixed too - and you should probably know by now that lawyers love to drag things out for as long as they want.

Be patient, an update will be posted soon.

Hi @Longer 

I’m really sorry about any inconvenience caused. At the moment the team are working with Ford to get this resolved. We’d be back with an update on this as soon as we have one.

Any update ??? I am getting bored now having to ring Ford every time I charge 😔

You DO NOT need to keep asking.

We will update you when we know more. 

Ok, I’ve just spoken to Ford myself. Please note that this was done purely as a personal thing and not in an official capacity.

I’ve had confirmation from Ford that the issue - and the impact - has been recognised internally on their side and that they’re definitely working with some of the third-party apps in question to set up a proper path forwards - and this plan would include enabling Smart Charging with multiple energy suppliers. The agent couldn’t confirm exactly which ones yet, but they want to widen the field to as many as they can.

I’ve suggested that they put out an official statement with the latest updates and have some kind of status tracker that can be a single source of truth from their side, one which I can just grab the link for and point everyone at to say “Hey, here’s where Ford is up to! Go check it out!”

This seems to have gotten them excited and the suggestion is going direct to Ford management. Hang in there for a while - I’m keeping an eye on whether that becomes a thing.