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Ford electric vehicle smart charging issue with OVO Charge Anytime?

Forum|Forum|2 years ago
March 7, 2024
94 replies
5858 views

Earlier this week Ford Pass suspended my account as linked with OVO (3rd Party App)

Therefore I am unable to use and will cost c£100 per month more on my electricity bill.

Is anyone else experiencing this issue and what are Ford and OVO doing to resolve?

I use a Pod Point 7kw charger to charge a Ford Mustang Mach E XL using the OVO Charge anytime App linked to my Ford Pass for the smart charging to give me best rate.

Best answer by Chris_OVO

Updated on 04/11/25 by Chris_OVO:

Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime.

Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you.

Please note, this affects all energy suppliers, not just OVO.

You might be able to get Charge Anytime through a compatible charger – please see below for more details.

We’ve added £25 credit to all our affected customers’ accounts

To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill.

You could keep Charge Anytime via a compatible charger

If you have a compatible EV or Charger, you can still get Charge Anytime. Just follow these steps:

Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account.
Delete the app from your phone.
Sign up to Charge Anytime again, using your charger details.

If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information.

Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website.

If you have any questions about this change, you can contact Ford via their website.

Thanks

The OVO Team

Show previous replies

A

ARH73

Newcomer

I haven’t seen any convincing evidence that Ford’s issues are that serious to warrant app suspension in the first place. For the most part my use of Charge Anytime has worked very well for over 14 months.

L

Longer

Rank 2

Any progress with getting this sorted? This is really annoying that both companies don't do much for their own customers...

Blastoise186

Super User

Any progress with getting this sorted? This is really annoying that both companies don't do much for their own customers...

Update due by the 8th April. Please wait until then.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

P

petegay

Newcomer

Is there any point writing (email) to ford, complaining and highlighting their poor reasoning. If so, does anyone have a name, address and title. TIA.

Blastoise186

Super User

As mentioned, please wait until Monday for an update first.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

Chris_OVO

Community Manager

@ARH73 @Longer @petegay @danh71

Just to let you know I have reached out to the team this morning asking if we have any news to share. Once I know more I will come back and update the thread.

Renewable energy jokes never get old.

P

petegay

Newcomer

As a heads up to anyone who finds themselves in my position. As a consequence of ford cancelling fordpass and me having to cancel with OVO, my car would not charge. After 2 days of phone calls and text, it seems the cancellations have locked my wall charger from my car. It took BG SyncEV to remotely reboot the charger and finally connect it to my car. Thanks ford for all this agro.

I hope no one else have there problems.

Chris_OVOSolved

Community Manager