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danh71
Rank 2
March 7, 2024
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Ford electric vehicle smart charging issue with OVO Charge Anytime?

  • March 7, 2024
  • 94 replies
  • 5858 views

Earlier this week Ford Pass suspended my account as linked with OVO (3rd Party App)

Therefore I am unable to use and will cost c£100 per month more on my electricity bill.

Is anyone else experiencing this issue and what are Ford and OVO doing to resolve?

I use a Pod Point 7kw charger to charge a Ford Mustang Mach E XL using the OVO Charge anytime App linked to my Ford Pass for the smart charging to give me best rate.

    Best answer by Chris_OVO

    Updated on 04/11/25 by Chris_OVO:​​​​

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

    If you have a compatible EV or Charger, you can still get Charge Anytime. Just follow these steps:

     
    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.
     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

    94 replies

    Show previous replies
    L
    Rank 2
    Longer
    Rank 2
    March 22, 2024

    48h later account disabled again... p... take...

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    March 25, 2024

    Hi @Longer & @ARH73 ,

     

    We should have an update to share by the 8th of April. We have heard from other users that you can still charge your vehicle using the cheaper tariff. You will need to call Ford each time this is done and then unblock your account. This is the most up-to-date information we have, when we know more I’ll pop back to this topic and update you. 

     

    I hope this helps.

     

    Renewable energy jokes never get old.
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    March 26, 2024

    Updated on 26/03/24 by Tim_OVO:

     

    Update for Ford drivers having issues with Charge Anytime

     

    Thanks for bearing with us while we work with Ford to get you back on Charge Anytime. We hope to have an update by 8 April. If we find out anything sooner, we’ll let you know. 

     

    We really don’t want you to miss out on your Charge Anytime rate. If we can find a solution, we'll ask Ford to share your charging data, so we can backdate your credit. We’ll let you know if we’re able to do this.

     

    And we’ll update you here as soon as we have any other information. 
     

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      P
      Newcomer
      petegay
      Newcomer
      March 26, 2024

      Well done Tim. Keep up the pressure. Wishing you every success. 

      C
      Newcomer
      Chris H
      Newcomer
      March 27, 2024

      Thank you for this update. Before I cam ehere, I had earlier emailed bith yourselves and Ford Customer Care urging a resolution asap both from personal benefit (credit back) but also the environmental aspects.

      Will the update come by email to customers or found here on the forum?

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      March 27, 2024

      Probably both. Keep an eye on both the Forum and your emails.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        March 28, 2024

        Yes @Chris H we’ll update these forum topics as soon as there’s an update. 😊

        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        A
        Newcomer
        ARH73
        Newcomer
        March 28, 2024

        As other users have reported Ford suspended my Ford Pass app. I spoke to one of their team. He alluded to Ovo and Ford in discussions to resolve the matter but was otherwise not very helpful. Given the size of Ford and Ovo I hope for a quick resolution. 

         

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        March 28, 2024

        Ford should at least offer to unban you for the time being - have they done so?

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        March 29, 2024

        Hi @ARH73, 

         

        @Blastoise186 has made a good point here. You can contact Ford each time you charge and they will unlock the account for you. We have heard this from most of our members in the same position. It isn’t the ideal solution but it will allow you to continue to use Charge Anytime until the issues have been resolved. 

        Renewable energy jokes never get old.
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