Energy tracker stopped working last October?

Same problem whether in app on android phone or windows pc website 

@andrew_gr is it completely blank or just missing the data?

Insight inf set up but no info showing

Screen shot as requested

Hi @Sally123 and @andrew_gr, 

Thank you for providing these screenshots. I’ve forwarded these to the team that deals with the energy insights. Someone is now looking into this for me so I’ll be back as soon as I have an update for you both.

Hi @Sally123 and @andrew_gr,

The team have got back to me about this now. They’ve said that they’re aware of this issue and are currently working to fix it. They expect it to be fixed over the next few days. If you’re still having issues by this time next week, please let me know. 🙂

Hello Shads

The insite tracker worked for a week and has stopped working again. I may be more forgiving if my standing charges were not now nearly half my bill and even though I’ve needed to do more laundry than usual (out of target time)I am not reaching the full discount target for the 1st time this month

Hi @Sally123, 

I reached out to the team, and they will reach out to you to understand what’s going wrong. 

Keep us updated, and if you need anything else, let us know. 🙂

Hi @Sally123,

I heard back from the team today, who looked into your issues with the insight tracker. They advised that it looked like a communication issue where they weren’t getting the half-hourly readings needed to create the data you see on the tracker. They’ve confirmed that it’s working again and that you should see the data. Could you confirm from your end if you can now see this? 

Let us know how things are going for you and if you need further help.

Hi Christopher

Still only Gas showing on  the insight page. Thats strange cos both are registering on the usage page every half hour