Energy tracker stopped working last October?

/Energy Insights : Yes I have half hourly readings but my insight energy  usage stopped sending weekly updates on the website in Feb 2024. Anyone know why? I found it really useful to judge if I was easing off the effort….. Has anyone else stopped getting their results?

Are you able to upload a screenshot please @Sally123 (Please don’t include any personal information in the screenshot)? I’m a little bit confused as to what you’re referring to. 

Hi Emmanuelle, strange but customer support wasn’t sure what I was talking abouut either.

From main website

Click on home

Click on energy insights

Click on energy usage and you get …...

How we calculate your energy use

• Electricity

• Gas

I have the same problem and my meter is sending half hourly readings. I don't have the time to waste contacting customer services. OVO, please fix this

I did contact themm someone called and said they would look into it, that was a month ago and nothing since

Thanks Sally, that's par for the course with these big companies.  The systems are so complex, very few staff understand them

Hi @Sally123 and @andrew_gr,

I’m really sorry to hear that this is still on-going. Are either of you able to provide screenshots of what you’re seeing so we can look into this further for you?

Energy insights at bottom of usage page, but nothing shown.  Eg entertainment,heating,lighting etc, nothing

@andrew_gr  Sally said she was using the website. Are you perhaps using the app?

We’ve come across a few cases before of bits missing from pages at the account.ovoenergy.com website. The remedy in most cases was (a) adjusting any adblockers or similar browser extensions, or (b) adjusting (relaxing) the security measures in place for the site. How to do this depends of course on the browser and browser version in use.  

On my version of the app (Android, v.19.1.0 CodePush v459), the insights are now headed See where your energy goes, with a link to the details under Estimated use. This bit is immediately below the usage information, not at the bottom of the page.