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Best answer by Emmanuelle_OVO

Updated on 26/07/24 by Emmanuelle_OVO:

Want to get closer to your energy usage? Why not download the Beyond App:

 

 

 

Hey @andrew_gr,

 

I’m sorry to hear that,

 

You should still be able to use the energy insights. This energy tracker page on the website might be helpful. Do you have half hourly readings? 

 

It might be worth contacting the support team if the link I’ve sent doesn’t help, I wonder if the issue is account specific. 

23 replies

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Shads_OVO
Retired Moderator
Shads_OVO
Retired Moderator
May 1, 2024

Hi @Sally123,

 

I’ve just checked with the team. They’ve advised me that you should start seeing your usage categories from next week, as long as there are no further meter connection issues. You’ll be able to see the current weeks usage categories as they’re always shown for the previous calendar week. As the meter fault happened mid last week, last week wouldn’t be available now since half the week was missing.

 

Please let us know if these issues continue next week.

    S
    Rank 2
    Sally123
    Rank 2
    May 2, 2024

    Thanks Shad. I do struggle with that just because the usage page shows the half hourly use shows for every day???

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    May 3, 2024

    Hi @Sally123, 

     

    That’s likely to be due to the meter sending half-hourly readings again but based on the update from the team that manage the energy insights, this should be back to normal next week for you. We’d be happy to look into this again for you if this problem continues.

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    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd