Energy smart tracker

It got fixed shortly before I posted the message.

If yours hasn’t been fixed yet I imagine it will soon, within a few days.  Either they are migrating some each day, or the updates are propagating through the network. 

With regards to the missing £67 energy support payment, I just tried to phone SSE, but gave up.  A message on their phone system asks for people to only phone after the 17th October if they haven’t received the payment, so these are not being done all at the same time.  I will wait another week then phone them.

Thanks Emmanuelle. I must still be with sse, because the letters I received after the meter went funny had sse/ovo on their letterhead.

Bet you are relieved now Mark531. I'm sure you will get your first payment soon.

I will let you know when my meter is back to normal again. 

Smart energy tracker meter still not got the right amount showing. Good job I bought those keys to check in the meter cupboard. Will just have to keep checking in there until my meter is back to normal 😤. 

I tried to call them a few times last week, but kept getting the same answer. Good job it's a free phone number, cuz it took over 25 minutes before someone answered the phone. Got quite a few numbers. But always get fobbed off with an automated response, saying the lines are left open for vulnerable people. Think I am one of those kind of people. 

It’s tricky for our (or in your case, your old supplier’s) Support team to commit to timeframes for this IHD glitch. It’s related to the product itself, and the SMETS1 Aclara smart meters that they link up to. 

Now that you have access to the meter itself, you can check the balance there just like the days before smart meters. We’ll then send any update settings to the IHD over the coming days or weeks. 

I'm hoping my smart meter will be working normally within the next few weeks. Hope so before the next credit payment in November. I only look in the meter cupboard when I'm on my way out. It's still a pain in the derriere. Should have been fixed by now. It's almost two weeks since the event occurred. 

Does anyone know the customer service number for ovo. Not sse. Unless they are the same number. I want to speak to someone preferably from ovo who can give me a proper response. Instead of being fobbed off. 

OVO is 0330 303 5063

Thanks Blastoise 186 😊. Hopefully I'll get some straight answers. 

I phoned ovo number u gave me. They were really nice, but said I am still with sse. Gave me another number to call. Waited nearly half an hour to speak to someone. Basically it's the same as last time I spoke to someone. 

As long as my meter outside my front door is reading the right amount. I should not worry. 

Was assured that I am definitely not the only one who has the problem, and just have to be patient. I said they could at least keep me updated, because I never receive anything to let me know what's happening, and how much longer I will have to wait. It's so frustrating 😤.