Energy smart tracker

I got the same response mark531. I managed to purchase some meter keys to check my meter cupboard outside my door. That reading confirmed I had received my first credit payment. Its just the smart energy tracker that's still wrong. 

Your wish is my command! Data analysis is currently in progress, please wait.

My robot army is also being activated to assist with the search. Expected completion in: 1 hour and 30 minutes

I don't know who is responsible for the hashup of the prepayment meters, but it's becoming a joke now. 

I received letters from sse/ovo explaining what was going to happen on the 1st October, but not until a few days later after the tariff issue had occurred. 

Analysis complete. OVO and SSE are not to blame as other suppliers are also affected.

The blame technically lies between DCC, Aclara and IHDL (In-Home Displays Limited) which manufactured the SSE Smart Energy Tracker - better known as the IHDL SmartView. That particular combination didn’t get put through some of the testing that other combos got, but I don’t know why.

However, SMETS2 Aclara meters are NOT affected because they did go through the proper testing. I think there is a plan to squash the bug permanently, but that’s all I know.

Thanks Blastoise 186. I found out how much I had on my meter outside the front door. I purchased a set of meter keys. So I know what my unusual value means on my smart energy tracker. It should read £78.98 not £789..84p.

So hopefully that smart end tracker will be fixed soon. 

Whilst technically true, if OVO wouldn’t have bought SSE and force-moved us onto their system the in-home-display would not have malfunctioned.  Personally, I blame OVO.

Mark531. How long ago did your energy tracker meter get fixed? Can you send a photo 📸. Cuz mine hasn't been fixed yet 😔. 

There’s three flaws with that statement.

1. Other suppliers are also affected by the exact same issue, and none of them have anything to do with OVO or SSE
2. OVO and SSE have never had direct control over S1 Aclara Smart Meters. Prior to DCC adoption (where only DCC now has direct access), the Smart Meter System Operator for S1 Aclara was CGI Instant Energy
3. SSE Plc wanted to get rid of their retail division for several years before they sold it to OVO - they actually tried to sell it to Npower back in November 2017 but the deal fell through before OVO agreed to buy it two years later. If it hadn’t been OVO buying SSE Energy Services, someone else would have done so

And to be honest… OVO has no control over the stuff that caused the bug in the first place.

And regardless of which supplier triggered the migration to DCC via Enrolment & Adoption, this bug would have triggered anyway.

Make of that what you wish

Hey @Dolly5,

Sorry for the issues you’re having.

This sounds like a known issue affecting the In Home Displays and we’re working on a fix for it. It won’t affect your billing.

You are able to get the Boost App once you are supplied by us, but it sounds like you might still be with your old supplier? I’d advise giving them a call to check. 

Hope this helps.