Energy smart tracker

Still not receiving any updates or emails to keep me informed of what's happening with regards to my in home display tracker. Sse aren't particularly very good at keeping their customers informed are they?? 😡

My case isn't solved yet. Still having unusual values on my in home display tracker. Come on sse. Please get a grip. It will be 3 weeks soon and I'm starting to get really annoyed 😡 by all of this. 

It’ll take a while to develop a permanent fix. DCC is on it but they’re not exactly known for being super speedy. The fix will however (hopefully) fix this issue for everyone at once when it rolls out, possibly within a few months or so.

Anyone from sse/ovo please, are there any updates on correcting in home display tracker meters, cuz I'm practically pulling my hair out here, almost 3 weeks since the tariff was changed, and I'm still waiting for my smart in home display meter to be corrected. Is anyone else still waiting for theirs to be sorted out 😡

I’m afraid there’s no timescale as to when DCC will have the fix ready. It’s up to DCC and Aclara to figure something out together. OVO/SSE and other energy suppliers have no say in the process I’m afraid.

What about a contact number for the person who is supposed to be fixing the problems. Does anyone else have the same kind of in home display meter as myself? And are having the same problems. 

I suggest you use the consumption data to monitor your usage rather than the values.  The consumption data should come direct from the meters and can be relied upon.

If you know your prices you can establish a ready reckoner to compute daily figures.

But I don’t have or want a smart meter and I don’t consider myself disadvantaged - I can monitor my consumption direct from the meters easily enough.  And its consumption that drives bills, and its consumption we should be trying to limit.

The last person that lived here, was with sse, and I used a key before. Was told I had to have a smart meter installed. I have managed to purchase a set of keys to check the smart meter outside my front door. So I have been going by that one. I still have plenty of credit left, but I'm worried that any top ups will affect it again. 

Don’t worry, further top-ups won’t make anything worse. You should continue to top-up as normal otherwise you’ll go off-supply.