Energy smart tracker

Getting into the electric cupboard won’t really help you, because you can’t access the stats on it, and all it will show is 1/10 of the electric amount on the in-home-display.

I thought I had been given £220 extra credit at first.  It was only when I checked on the electric meter that I realised what had happened.

They have until the end of the week. If its still not sorted out. I will be wreaking havoc, lol 😂. Apart from that. How was your weekend mark531. 

I might just try to switch to a different energy supplier, see if Shell Energy are taking on customers, and hope they give out the double warm home discount again next year, and send me a new in-home-display.   I didn’t ask to be moved to OVO and for them to mess-up the display and forget to give me the £67 electricity credit.

U may have already received the credit, but cannot tell from your meter. I did receive a text message from sse at the beginning of the week saying to ignore the unusual values. Did you get a message? 

I wouldn’t do that tbh. If you need to punch in a UTRN manually, you’ll need that IHD to do it. If you get rid of it, you may regret it later.

Good morning Tim. I have just received two keys so I was able to access my meter cupboard. I have been rewarded my first credit amount. It reads £79.43. It's just my smart meter that's not working properly right now. It's saying I have £794.30p. Hopefully it will be rectified soon. I just keep receiving letters from sse/ovo. No correspondence from ovo itself. I have contacted sse numerous times to try and find out when my smart energy tracker will be back to normal, but they are none the wiser. 

No response to my message earlier Tim from ovo. I have tried to get an online account, but because I a a pay as you go, they don't have one set up for people like us. 

I definitely haven’t received the £67 payment.  I will phone them next week if it doesn’t appear.  I didn’t get the text message, I don’t think they have my number.  I just tried to create an account on SSE website but it says I can’t as I’m a pay as you go customer.  I did put in a complaint to SSE on their website the other day about the in-home-display and not receiving the energy support payment. 

Tim, how long are we going to have to wait for the in-home-display to be fixed?  A week, 2 weeks, a month?

@Blastoise186 have you heard about this specific IHD issue impacting other suppliers?

Just wondering if this is just ovo for this specific issue?