Energy smart tracker

That was my reply back. Due to the fact that I am a pay as you go customer, they don't have the facility to have an online account. 

It is a bug on the in-home-display showing ten times the amount of what is actually on the electricity meter.  If it says £819 it means you have £81.90 credit.  Just divide the electric amount by ten to get the right amount.  Mine is doing the same.

I couldn’t create an account at OVO because I don’t have the OVO account number, only the ones from SSE. 

So u are experiencing the same problem as me. It's a bloody nightmare mark531. Have u tried to speak to someone regarding the issue. I have lots of times last week. It's been over a week now. 

I have the same problem.  I haven’t tried to speak to anybody as I don’t think they will do anything.  Somebody is going to fix the programming on it, and then they will send out an update automatically and it should start to work again properly.  They sent me a letter saying the display would show incorrect values on 1st October but that it would correct itself the next day, now it has been 8 more days and they still haven’t fixed it.

Also I was expecting the £67 energy payment the first week in October and I haven’t received it, did you get the energy support payment?

I think I received my first payment, cuz I only had £23 left on my meter before £66 odd pounds were added to it. Those are my 3 meter readings in the last week. Mark531. 

That was my monthly history, lol 😂 

I might unplug the in-home-display and put it away in the draw, I feel like throwing it in the bin, it looked like 20 year old tech when they first sent it us and now it has basically stopped working.  No idea when or if it will be fixed.  I would have just preferred an android app. 

I used to have a key to access the cupboard outside my door. Since my smart meter was installed, I haven't been able to access the cupboard. I have just purchased a set of meter cupboard keys. Waiting for them to arrive. I don't understand why they can't have an app for our smart meters.