Electric smart meter not sending readings but gas is?

Only on 7th Nov, perhaps I'm been overly quick on this.

You will have to leave it a bit longer I suspect to see if there is a real issue.

One of the challenges is the dataset 3rd parties like Hugo can access on smart meters is different to energy suppliers. Also the approach they get the data can be different.

Also Hugo are allowed to pull off historical data and OVO can't access the data if the meter is still registered with another supplier.

Hey @Golty,

It sounds like it’s likely due to the recent switch. But do keep us posted! 

If it doesn’t gain communications you may need to fill in a smart meter health check.

Don't hold your breath. I have been with ovo for years. As of 28th october my electricity readings stopped but everything else continued. Much the same as you though I use the hildebrand/Bright app. Case raise as you, private message from forum support or two but it still isn't working!

As we move to the brighter future of demand based charging, time or day based tariffs etc the existing infrastructure/design clearly isn't up to it.  This isn't faulty comms from the meter as gas and electricity come the same way, it is configuration, operation and process design that are at fault!

Did you ever get an update on what the fix was @ChrisMac 

There are some other posters with similar issues.

Did you ever find out what the fix was @Emmanuelle_OVO 

There are some other posters with similar issues so it might help, albeit impossible to know for certain.

Hey @waiwurrie,

Really sorry to hear that,

I’ll ask Forum_Support to reach out again. Please keep an eye on your private messages. 

No, still don’t know what was causing the problem.

Forum_Support will reach out @ChrisMac, please keep an eye on your private messages. 

We had a smart meter installed around 10 weeks ago.  The Gas worked fine from day 1, it sends readings to Ovo and I can see our usage on the in-home display.  The electricity reading has never worked - it doesn’t send to Ovo or appear on the IHD.  We had an engineer visit, he turned off the power and reset everything.  After that was done, he confirmed with OVO that they received a reading from the meter, this also appeared in our account.  Since then the meter has not sent another electricity reading, but the gas continues to work fine. 

My understanding is that since the gas is working, and the meter sent one reading for electric to Ovo, the issue is probably on Ovos side, but they keep insisting on sending out engineers who turn everything off and on, and then tell us to wait a week or two to see if that fixes things. Has anyone experience anything similar?