Electric smart meter not sending readings but gas is?

Hi ​@woodstok2000 ,

That… Doesn’t sound right… Try https://smart-meter-help.ovoenergy.com just in case that helps.

If it doesn’t, let us know here - or try https://ovoenergy.com/feedback 

Thanks ​@Blastoise186  - https://smart-meter-help.ovoenergy.com  is where I started, all that gets me is a promise that Ovo will respond within 45 days (at which point they’ll offer to send out an engineer who will reset the system and we’ll start over again)…. I’ll try the feedback form too, but was really hoping someone may have an insight into any issues at Ovos end that may be causing this.  The last engineer did mention he had seen a few cases where the meter settings at Ovo were incorrect, but no-one I speak to on the phone/chat is able to verify that.

Hey ​@woodstok2000 

You can check on the app if your meter reading schedule is set to half hourly, if it’s not, you can also change it on there too. I’ve linked below to one of our topic guides which explains how to do this:

It could be that they’re only set to monthly and that might explain a little as to why they’re so infrequent. We do have an FAQ’s topic all about meter reading schedules that could be helpful too:

Let us know how you get on checking those in the meantime of waiting for the Support Team.

Thanks ​@Abby_OVO  - we are set to half-hourly readings and settlement for both gas and electricity, but only the gas readings show up on our account.

Hey ​@woodstok2000, 

If your electricity readings are still not appearing on your account, we suggest reaching out to our Support Team. They’re here to help and can explore other options with you to get this sorted out. It’s definitely odd that only your gas readings are coming through, and I completely understand how frustrating that can be. We're here to help!