Electric smart meter not sending readings but gas is?

Hey @waiwurrie 

Sorry to hear about the issues you’ve been having with the Electric readings.

Let us have the Forum Support reach out to you and see if they can help with this. Look out for a PM soon here: 

https://forum.ovoenergy.com/inbox/overview

Hi Abby

Forum support did contact me and I replied with some screenshots as requested but it has all gone quiet.  No sure if the requested info has got to them?

Meanwhile for general info -  3rd parties (Hildebrand etc.) continue to access all the 30minute data up to date.  Ovo systems continue to record smart meter reading for Gas but nothing for Electricity since 28th October.

All,

My account is now showing 3 days of Smart electric reads after Forum support have looked into this problem. I don’t yet know what caused the meter to not send smart reads since joining Ovo.

Thanks to everyone who helped. 

 

It would be really useful to know what the problem was @Tim_OVO 

I have asked Forum Support what caused the fault, awaiting reply. 

Looks like they don’t want to share the fix! 

Hi @ChrisMac Did Forum Support ever say what the issue was?

All,

Smart reads are working fine now. Still no update as to what the fix was. 
I first joined Ovo in 2020 and an engineer was sent out early on to check electric meter as not sending Smart reads but the only outcome was damage to main fuse holder. I didn’t chase Ovo after that visit just accepted would have to send manual reads. 

Hi @waiwurrie 

I’ll check in with the team for you. 

It’s likely they’re doing some things in the background but I’ll check up in this for you and make sure they keep in touch.

Glad the third party apps are still receiving data, hopefully it’ll be easily resolved soon.

Hello

Very similar to another post I can see on the forums my gas smart meter is working fine and sending readings to Ovo however my electric is not sending any readings.

Weirdly, my in-home display for the smart meter is communicating fine between both my gas and electric meters and I can see my usage and costs. Also I downloaded the Hugo app and I can see both my gas and electric usage. It's just OVO who aren't receiving my readings for electricity but my meters must be working fine?

Similar to the other post I have recently switched from EON and they had installed the new meters.

I have filled in the 7 questions that OVO support emailed me to troubleshoot this issue but given the response time I was hoping to get this sorted quicker as I need my smart meter to use the charge anytime EV tariff.

Given it seems my meters are working perfectly fine is something needed to be done at Ovo's end to fix this issue?

Thanks 

If you switched less than six weeks ago, the meters might still be migrating. Try giving it more time!

Hi @Golty 

Can you see any smart meter readings on this page?

https://account.ovoenergy.com/meter-readings/history/electricity

Hi @Golty 

Can you see any smart meter readings on this page?

https://account.ovoenergy.com/meter-readings/history/electricity

 

No I can't, I can only see the manual reading I've done

@Golty it would be worth asking ovo to double check what they have set as the meter reading frequency for your electricity 

What date did you switch to ovo ?