Electric smart meter not sending readings but gas is?

Yep!

Doesn’t allow me to sign up for Power Move even though my Smart reads seem to be okay now. Any ideas? 
 

Thanks Chris

Hey @ChrisMac,

Are the readings coming through every half hour?

Was working a few days ago, see link above. 

@Emmanuelle_OVO 

Is there a minimum number of days of historical 30min readings before a customer can sign up to Power Move? 

I know there is for the Demand Flexibility Service which would impact Power Move Plus I suspect. 

Hi, yes readings every half hour.

Good news it has now allowed me to sign up :-) 

Oh goody late to the party.  But my account has stopped receiving Electricity readings from the meter but still gets Gas.  OVO have started requesting a manual electricity reading via the website.

So….. for umpteen months all has been worked well.

Now…. HAN and WAN lights are flashing. Meter numbers all tie up.  Half hourly usage and meter readings exist on OVO website for Gas. 

October Electricity meter readings are there up to the 25th, skip 26th and 27th, 28th is present (October) then nothing.  Half hourly data stops at 1am on 25th October.

Meanwhile the Hildebrand app/database has 30 min data up to the early morning of 2nd Nov and Gas to the end of 1st Nov.  However I don’t use the app that often and have only just re-installed it so it might take a little while to “catch up”.

I would seem to me that WAN comms is fine otherwise how would OVO get the Gas meter reading data?   I have completed the smart meter self help / investigate journey and, apart from it thinking that my Gas meter has a button C which it does not, that seemed OK offering me resolution in 45 days!

Is there a systemic issue with OVO processes here? A recent upgrade to IT that has a problem etc. etc.

Any suggestions as to next steps?

If you’ve already completed that form, there’s nothing more to do until OVO gets back to you.

Are your Han and wan lights flashing 5 seconds apart? 
you need this passing to forum support.

Over 12 months ago I had an engineer come out to check electric meter as not sending Smart reads but tbh he  didn't really do anything except damage my main fuse! Too concerned about his colleague outside who seemed to be timing the engineers visit! 

I was sending manual reads after his visit and couldn’t be bothered chasing Ovo until I noticed the Smart Move power incentive.

it took awhile to sort but after my issue was escalated to Forum Support it got sorted! 
Shame I still don’t know which button they pressed to fix it! 
 

Forum Support are indeed amazingly good. I know several of the people who do it and have met some of them over time.

Unfortunately however, I can’t authorise the use of that team myself. It’s down to the discretion of the Forum Moderators although I can request permission from them if I feel it’d be of benefit.

This particular case however, isn’t one I personally feel needs their intervention right now. It’s generally best to let the regular teams have a go first if you can.

I said to the engineer this seems like an Ovo internal issue as all readings were showing on meter but not when viewing data through the App or Portal. It was totally dismissed as he didn’t want to know about the systems Ovo use!