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C
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ChrisMac
Rank 2
October 2, 2023
Solved

Electric smart meter not sending readings but gas is?

  • October 2, 2023
  • 125 replies
  • 4247 views

Hi, 

Any idea why my gas meter sends smart reading but electric doesn’t? 
 

Best answer by Emmanuelle_OVO

Updated on 31/03/25 by Ben_OVO:

You can view your smart meter readings via your online account or app. If your readings are estimated then your smart meter might not be working, and you’ll need to send a smart meter health check to our Support Team. You can find out more about this here, and in these previous Forum topics:

 

 

Hey @ChrisMac,

 

That’s a shame Hugo also can’t communicate with your meter. 

 

The timeframe for the smart metering team to investigate the issue and contact you is 45 working days. Within this time they will attempt to fix the issues with the meter remotely, if they’re unable to do so they’ll contact you to book in an engineer appointment. 

 

If you’re concerned the support team may not have received your smart meter health check I'd advise contacting them via webchat to check. 

125 replies

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C
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ChrisMacAuthor
Rank 2
October 26, 2023

Hey @ChrisMac 

 

I think Firedog would be right here:

I think you have a legitimate gripe, though, because an apparently arbitrary higher estimate for 11 October seems to have been used for billing instead of your manually-submitted ‘actual’ reading. I don’t think that’s supposed to happen, even though it doesn’t usually matter much. 

 

The Forum_Support will be looking into all of this, hopefully they can get to the bottom of everything for you.

Okay 

    C
    Rank 2
    ChrisMacAuthor
    Rank 2
    October 28, 2023

    All,

    My account is now showing 3 days of Smart electric reads after Forum support have looked into this problem. I don’t yet know what caused the meter to not send smart reads since joining Ovo.

    Thanks to everyone who helped. 

     

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      October 28, 2023

      All,

      My account is now showing 3 days of Smart electric reads after Forum support have looked into this problem. I don’t yet know what caused the meter to not send smart reads since joining Ovo.

      Thanks to everyone who helped. 

       

      It would be really useful to know what the problem was @Tim_OVO 

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      C
      Rank 2
      ChrisMacAuthor
      Rank 2
      October 28, 2023

      All,

      My account is now showing 3 days of Smart electric reads after Forum support have looked into this problem. I don’t yet know what caused the meter to not send smart reads since joining Ovo.

      Thanks to everyone who helped. 

       

      It would be really useful to know what the problem was @Tim_OVO 

      I have asked Forum Support what caused the fault, awaiting reply. 

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        October 29, 2023

        See if the usage page is working @ChrisMac

         

        https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh&fuel=electricity

          C
          Rank 2
          ChrisMacAuthor
          Rank 2
          October 29, 2023

          See if the usage page is working @ChrisMac

           

          https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh&fuel=electricity

          Hi,

          Yes getting readings for usage okay.

           

          But noticed that the Power Move option still thinks I don’t have a connected Smart meter which seems strange? 
           

           

           

           

           

          C
          Rank 2
          ChrisMacAuthor
          Rank 2
          October 29, 2023

          All,

          My account is now showing 3 days of Smart electric reads after Forum support have looked into this problem. I don’t yet know what caused the meter to not send smart reads since joining Ovo.

          Thanks to everyone who helped. 

           

          It would be really useful to know what the problem was @Tim_OVO 

          I have asked Forum Support what caused the fault, awaiting reply. 

          Looks like they don’t want to share the fix! 

          Emmanuelle_OVO
          Retired Moderator
          Emmanuelle_OVO
          Retired Moderator
          October 30, 2023

          Hey @ChrisMac,

           

          Forum_Support will get in touch via private message. 

          Renewable Energy? Big Fan.
          C
          Rank 2
          ChrisMacAuthor
          Rank 2
          October 30, 2023

          Hey @ChrisMac,

           

          Forum_Support will get in touch via private message. 

          Okay 

          Jeffus
          Rank 20
          Jeffus
          Rank 20
          October 31, 2023

          Hey @ChrisMac,

           

          Forum_Support will get in touch via private message. 

          Okay 

          @ChrisMac 

          It would be good to know what the issue was and why it took so long to fix. It may help other posters in the future.

          Personally I think you deserve some compensation for it taking so long. 

          Something is seriously wrong with the ovo processes in my personal opinion when issues take this long to resolve. 

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