Charge Anytime
When I tried to Addon charge anytime tariff gets to last page says
Sorry, there's a bit of a problem
We couldn't connect to your EV charger.
Omhe home pro charger which works on OVO standard tariff
any one fixed this problem I have emailed
smarthome they are looking into this but no reply since last week
Best answer by sunseeker18
Updated on 02/06/25 by Abby_OVO
From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.
It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.
You can see all eligibility details in our Charge Anytime page here.
Problem Solved thanks to OVO team tech team
Hi Lawrence ,
Thank you your your patience.
Our tech team has an update. This is the response :
Unfortunately Charge Anytime in it’s current state sometimes struggles to connect to Ohme accounts that have been registered using the Google, Facebook or Apple login. In order to register your charger with Charge Anytime, we’d first advise you to delete your account using the following selections on the Ohme app:
Menu button > Settings > Account Details > DELETE ACCOUNT > DELETE We’d then advise waiting about 15 minutes just for all the cogs to finish turning in the Ohme backend systems.
After the 15 minutes are up, from the Ohme app you’ll be able to setup a new account and link your charger using CREATE ACCOUNT > *Sign in with email*, instead of a Google, Facebook or Apple login. When selecting a tariff for the new Ohme account, you can select any of the existing tariffs nested under OVO Energy.
It’s not essential that the unit rate doesn’t match your current tariff, as it will get overwritten anyway once Charge Anytime is successfully applied.
Once your account is up and running, we’d advise going through the steps below using a *private* browser window, to ensure that previously used login credentials are used, as this will cause an issue with Charge Anytime registration:
Navigate to [https://account.ovoenergy.com/anytime/eligibility ] in a *private* browser window
Login to your OVO account and run through the Charge Anytime setup steps.
When prompted to login to Ohme, use your new login credentials and complete the setup steps.
Do not set any custom tariffs on the Ohme app - instead close the Ohme app and reopen to see the Anytime tariff update.
Thanks,
Check out our full list of compatible EVs and chargers here: https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers
I’m unable to link my Volvo 2024 Recharge to OVO Charge Anytime, the Volvo app just says unable to link at this time, tried several times to no avail, I have the Ohme Pod for home charging, I can set it up manually but not at the cheap rate, anyone any? ideas please
+8In this setup, please do NOT use the Charge Anytime app - do it via the Charger using the Ohme app.
Still no luck? 0330 175 9678 gets you through to the Charge Anytime team who should be able to help you get this figured out.
Thanks been through to the Charge Anytime Team, still not resolved, they’ve given me several things to try, my Volvo app will not link the accounts, waiting for them to get back to me, as below:-
Problem is I’ve had to log onto the Ohme app manually, it doesn’t find any OVO Energy tariffs, I’ve input my OVO tariff from the OVO app, Peak Rate 25.56 per kWh, OFF-PEAK 16.08
with me doing this manually it won’t charge me the lower rate, if you see what I mean
Thanks BPLightlog
Did the Ohme tutorial & it worked, updated to Anytime, superb can’t thank you enough, brilliant 👍
+9Thanks BPLightlog
Did the Ohme tutorial & it worked, updated to Anytime, superb can’t thank you enough, brilliant 👍
Glad it helped
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