Charge anytime "We couldn't connect to your EV charger" issue with Ohme smart charger?

Just got a Kia e-niro.

I want to be an Ohme charger as i hear there many problems with the Indra Smart Pro app workign with Charge Antime.

I have small solar panel setup.  I understand the Ohme doesnt support Solar.

Its a small setup so i dont care if icant use Solar to chare the car, but will i still be able to use Charge Antime or will it not work at all with the Ohme?

Hi @neil0129 , the main problem is that Charge Anytime can’t tell where the power is coming from if you have solar without the Indra charger. 
Depending on your system configuration, you might get things set up but I’m not sure that anyone could guarantee it. 
You can try the team chargeanytime@ovoenergy.com but might get the same answer

So im forced to use the Indra, which app doesnt wotk with Ovo, couldnt make it up

I have just had an Ohme Epod installed. Activated Charge Anytime and linked it with the Ohme account. The Ohme account shows Anytime and the correct Ovo kwh rate.

i did my first charge to my car (2022 Mercedes EQC) and it charge to 100%.

However Ovo shows the error: Charger data error. But - there is a figure in the ‘Saved so far this month’ and the kWh tab shows kWh usage for the car.

I rang Ohme as per the Ovo instructions and they said it looked fine from their end between them and Ovo but check the cars charging settings.

Not seeing any options to change there.

Has anyone got any suggestions please.

Problem resoloved. An email to both Ovo Charge Anytime and Ohme resulted in a very similar answer.

Ovo said it can take 3 charges before it shows through correctly on your account and Ohme said it can take up to a week due to a known issue. But it is still functioning correctly, even with the error i.e. the discount i sbeing applied.

Anyway within an hour of their repsonses my account was showing correcly and the error had gone.

Having dealt with the nightmare of the likes of Virgin, mobile phone companies and othe rhas/electricity suppliers over recent months I must say it was a pleasant chamnge to have two companies responding almost straight away. Well done Ovo (and Ohme).

Hey, glad to hear it! Sorry we didn’t reply here sooner, the OVO Forum is mostly powered by Forum Volunteers like myself, so we’re not always around to answer rapidly.

I will arrange for your profile to be updated with an EV Badge - bear with me as this may take a few days.

If you have any other questions, feel free to stop by anytime.

Hey @archercj 

Sorry to hear you were having trouble but it’s good to see you’ve already popped back with an update that you’re all fixed!

As Blastoise186 mentioned, feel free to pop back to the Forum any time.😊

My charger worked perfectly with anytime until June for over  a year. From June onwards my anytime refund hasn't worked. 

I am getting the Charger data error problem in the ovo app! 

This has been reported to ovo and ohme. 

Ovo tech guys did help validate 2 months charging data and thought my integration was broken which was deleted and recreated.

Both ends say the integration.looks in place. But I am getting the error message still. 

Neither helpdesk will reply on why I am getting the error message. I am really frustrated as to why its so difficult to get help on this problem. 

I have searched for other examples but non of the solutions seen applicable? 

Can anyone suggest why the data error message occurs even after resetting the connection and both ends say it appears in place but no anytime refund happens? 

Hey @Phil 

I’m really sorry to hear about this, let me check with the team if there’s something we can advice to help fix this.

I’ll pop back here with an update as soon as I’ve got one. 

Hey @Phil 

Sorry for the delay in getting back to you here. I’ve heard back from the team and they recommend reaching out to them directly to get some support with this if you’re still having trouble.

You can email the team directly at chargeanytime@ovo.com.

Hope this helps.