Charge anytime "We couldn't connect to your EV charger" issue with Ohme smart charger?

 

 

Problem Solved thanks to OVO team tech team 

Hi Lawrence ,

Thank you your your patience. 

Our tech team has an update. This is the response : 

Unfortunately Charge Anytime in it’s current state sometimes struggles to connect to Ohme accounts that have been registered using the Google, Facebook or Apple login. In order to register your charger with Charge Anytime, we’d first advise you to delete your account using the following selections on the Ohme app:

Menu button > Settings > Account Details > DELETE ACCOUNT > DELETE We’d then advise waiting about 15 minutes just for all the cogs to finish turning in the Ohme backend systems.

 After the 15 minutes are up, from the Ohme app you’ll be able to setup a new account and link your charger using CREATE ACCOUNT > *Sign in with email*, instead of a Google, Facebook or Apple login. When selecting a tariff for the new Ohme account, you can select any of the existing tariffs nested under OVO Energy.

It’s not essential that the unit rate doesn’t match your current tariff, as it will get overwritten anyway once Charge Anytime is successfully applied. 

Once your account is up and running, we’d advise going through the steps below using a *private* browser window, to ensure that previously used login credentials are used, as this will cause an issue with Charge Anytime registration:

Navigate to [https://account.ovoenergy.com/anytime/eligibility ]  in a *private* browser window 

Login to your OVO account and run through the Charge Anytime setup steps.

When prompted to login to Ohme, use your new login credentials and complete the setup steps.

Do not set any custom tariffs on the Ohme app - instead close the Ohme app and reopen to see the Anytime tariff update.

Thanks,