Skip to main content
Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
PinnedF.A.Q.

Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19357 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
L
Newcomer
Loopy
Newcomer
June 9, 2025

Hi ​@Loopy ,

It looks like the EQC is compatible now, provided you’ve got a 2019 or later one.

Just a heads up, it’s in Beta status so may not always work perfectly - but it should get you a charge at the reduced rates.

Any issues, let the team know:

0330 175 9678 or chargeanytime@ovo.com 

The EQC has gone, i now have two EV’s a 24 Telsa Model Y and a 74 Buzz Cargo, both of which are apparantly compatible, how will that work with the charge anytime app, will it allow multiple vehicles like the Ohme app does?

D
Newcomer
dpotter
Newcomer
June 9, 2025

Thanks Blastoise186 for your reply to my post regarding load balancing. It will be interesting to see what Ohme have to say on this, if they respond.

Incidentally, I have still not had any communication from OVO about this coming change in their relationship with Ohme. Given that there is just over one month to go until the change, I would have thought I would have received an email from them by now  to explain what is happening. 

As it happens, I am probably going to switch supplier. My EV, a Kia EV3, is not yet compatible with the OVO app. I don’t know how long it will take until work is completed on making this app compatible, but I don’t want to be stuck waiting for OVO to sort it out while all the time I will be paying a high price for charging at the standard tariff.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 9, 2025

    Hi ​@Loopy ,

    It looks like the EQC is compatible now, provided you’ve got a 2019 or later one.

    Just a heads up, it’s in Beta status so may not always work perfectly - but it should get you a charge at the reduced rates.

    Any issues, let the team know:

    0330 175 9678 or chargeanytime@ovo.com 

    The EQC has gone, i now have two EV’s a 24 Telsa Model Y and a 74 Buzz Cargo, both of which are apparantly compatible, how will that work with the charge anytime app, will it allow multiple vehicles like the Ohme app does?

    Yup. It does indeed. I’d suggest you add the Tesla first and then do the Buzz. You can do it the other way round if you want to though.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      L
      Newcomer
      Loopy
      Newcomer
      June 9, 2025

      Hi ​@Loopy ,

      It looks like the EQC is compatible now, provided you’ve got a 2019 or later one.

      Just a heads up, it’s in Beta status so may not always work perfectly - but it should get you a charge at the reduced rates.

      Any issues, let the team know:

      0330 175 9678 or chargeanytime@ovo.com 

      The EQC has gone, i now have two EV’s a 24 Telsa Model Y and a 74 Buzz Cargo, both of which are apparantly compatible, how will that work with the charge anytime app, will it allow multiple vehicles like the Ohme app does?

      Yup. It does indeed. I’d suggest you add the Tesla first and then do the Buzz. You can do it the other way round if you want to though.

      Thanks, I believe the change is mid July? Can this be done earlier to test? As i’ve not yet had any email from OVO not sure exactly what to do regarding the Ohme app, read somewhere I have to either remove the cars or unlink account etc?

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 9, 2025

      You can indeed - you can migrate early if you want to (and I’d recommend doing so!) but you can’t migrate back afterwards.

      You’ll need to start by rebuilding your Ohme account - it’s the most reliable way to disconnect it from CA so it doesn’t clash. Once you’ve rebuilt that and hooked up the Charger to the new Ohme account, grab the Charge Anytime app and set things up with the vehicles.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      S
      Rank 3
      salerio
      Rank 3
      June 9, 2025

      Relying solely on the main fuse for that protection is not recommended however - it can’t give 100% guaranteed protection against all types of overloads or faults. Likewise, it doesn’t give 100% protection against preventing all electrical fires. Given that it’s designed as a reactive last resort safety measure, you should still do what you can to avoid overloading the supply anyway.

      It could be argued that it’s a responsible behaviour to give advice that protects your safety in situations where things are ambiguous. This feels like one of those times.

      It appears that the support article may be incorrect anyway. I had a few friends test their setups out over the weekend by using their Ohme chargers with an EV being controlled by Charge Anytime, whilst putting enough load on their supplies to trigger the load balancing threshold.

      Despite the charging being controlled by Charge Anytime, the Chargers all triggered load balancing/load limiting as expected and ramped down to 16A to prevent overloads. This is contrary to the Ohme article.

      Seems as if someone didn’t write it very well...

      Do you know for sure if this is correct?

      L
      Newcomer
      Loopy
      Newcomer
      June 9, 2025

      You can indeed - you can migrate early if you want to (and I’d recommend doing so!) but you can’t migrate back afterwards.

      You’ll need to start by rebuilding your Ohme account - it’s the most reliable way to disconnect it from CA so it doesn’t clash. Once you’ve rebuilt that and hooked up the Charger to the new Ohme account, grab the Charge Anytime app and set things up with the vehicles.

      Is there any official guide? I’m not sure what you mean by rebuilding Ohme account

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 9, 2025

      There is, yes. I’ll grab it for you.

      First, follow this one: https://ohme-ev.com/support/how-to-disconnect-my-account-from-my-ohme-charger/

      Then, follow this one: https://ohme-ev.com/support/how-do-i-pair-my-ohme-charger-to-the-app/ and https://ohme-ev.com/support/your-first-charge/

      After that, you can do the rest of the steps in the Charge Anytime app. Don’t pair the car back up to the Charger though!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      E
      Newcomer
      Energytime
      Newcomer
      June 9, 2025

      You can indeed - you can migrate early if you want to (and I’d recommend doing so!) but you can’t migrate back afterwards.

      You’ll need to start by rebuilding your Ohme account - it’s the most reliable way to disconnect it from CA so it doesn’t clash. Once you’ve rebuilt that and hooked up the Charger to the new Ohme account, grab the Charge Anytime app and set things up with the vehicles.

      Is there any official guide? I’m not sure what you mean by rebuilding Ohme account

      It basically means you need to delete the account entirely and then create it from scratch i.e. register a new account. I’ve just done it and was able to use my same email etc. 

      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      June 10, 2025

      ​@richyking thanks for letting us know. It’s a shame to lose customers over this but, at the end of the day, we have always promoted switching if it means a customer will be able to get something that we can’t offer, be it better prices or a different products etc. 

       

      I hope everything goes smoothly with Octopus, and maybe we’ll see you again in the future! By all means keep your Forum account with us open, we welcome members who are with other energy suppliers at this is an open Forum 🙂.

       

      All the best!

      Powered by the Sun
        Show more replies
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd