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Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
PinnedF.A.Q.

Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19357 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
June 8, 2025

Hi ​@davidh5 ,

It’s worth knowing that Charge Anytime runs on an opportunistic basis, so it won’t just charge purely overnight, but whenever the system thinks it’s found a good slot. Either way, you will ONLY pay the cheaper rate (currently 7p/kWh) whenever the charging is running as long as it’s part of the schedule that the system has created for you - so don’t panic as this is exactly what it’s designed to do!

All this means is that in some cases, you’ll get one long charge running all in one go, whereas in other cases it’ll split the charging up into smaller chunks and then rest between them.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    D
    Newcomer
    davidh5
    Newcomer
    June 8, 2025

    thanks so much ​@Blastoise186 it is indeed showing savings accumulating o the tab in the app, so it seems like it’s doing this.  Whilst using the Ohme charger to Ovo link, strangely this only happened a very few times and for far less charge than I have got today in ‘peak’ hours. I am relieved it’s working. Thanks for you help.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 8, 2025

      Howdy!

      Thanks for this - please rest assured I’ve escalated this feedback to OVO via the Forum Moderators over the weekend and I’m waiting to hear back at the moment. Hopefully this should be fixed soon.

      Thanks for the catch though!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 8, 2025

      No worries, glad that explains things!

      Charge Anytime actually doesn’t have strict “Peak” and “Off-Peak” times as such, it runs on a more fluid, dynamic basis where it attempts to find any available cheap or green slot and use that to fire up your charging. It’s quite clever because it doesn’t limit you to purely overnight charging sessions - as the name suggests, they can happen anytime of the day or night. :)

      If you need a hand with any other stuff or have burning questions, you know where to find us. :D

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        Ben_OVO
        Community Manager
        Ben_OVO
        Community Manager
        June 9, 2025

        Hey ​@richyking,

         

        I can see ​@Blastoise186 has come through with a good answer here and he’s right in what he’s saying. If you were looking to get the other costs waived you’d need to try logging a complaint with OVO.

         

        I hope this helps.

         

         

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        D
        Newcomer
        dpotter
        Newcomer
        June 9, 2025

        If you lose the load balancing facility as a result of using your car to control the charging, I don’t think this is necessarily a fire risk. If you have an exceptionally high electricity consumption in your house at the same time that you charge your EV, the worst that is likely to happen is that you will blow the service fuse on the incoming supply to your house. While this would be incredibly annoying, as you will have to contact your Distribution Network Operator to get it replaced, it should not pose a fire risk.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        June 9, 2025

        Relying solely on the main fuse for that protection is not recommended however - it can’t give 100% guaranteed protection against all types of overloads or faults. Likewise, it doesn’t give 100% protection against preventing all electrical fires. Given that it’s designed as a reactive last resort safety measure, you should still do what you can to avoid overloading the supply anyway.

        It could be argued that it’s a responsible behaviour to give advice that protects your safety in situations where things are ambiguous. This feels like one of those times.

        It appears that the support article may be incorrect anyway. I had a few friends test their setups out over the weekend by using their Ohme chargers with an EV being controlled by Charge Anytime, whilst putting enough load on their supplies to trigger the load balancing threshold.

        Despite the charging being controlled by Charge Anytime, the Chargers all triggered load balancing/load limiting as expected and ramped down to 16A to prevent overloads. This is contrary to the Ohme article.

        Seems as if someone didn’t write it very well...

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          R
          Newcomer
          richyking
          Newcomer
          June 9, 2025

          thank you both

          i made a complaint and have received my response that i will not have to pay the exit fee.

          the operator on the phone also said that i should not have to pay cancellation fee for the boiler cover as it is integral to the fixed tarrif i was on.

          i am quite happy to keep charger insurance if i am allowed in fact i am quite happy to keep the boiler cover but was under the impression that the cost was related to my fixed term tarrif which includes boiler cover and that it was for ovo customers.

          i do have a compatible car audi q4 etron but the internet connection on the vehicle is a bit hit and miss i wouldnt like to rely on it.

          i am switching to octopus, ohme have informed me that their chargers are still integrated with octopus but i wont hold my breath for the future

          at the end of the day its just a nuisance i could do without 

          i think in the long run it may have been benificial for ovo to change the chargers free of charge the electrics are all there and im sure the could fit one for less than £500 which they would get back from their loyal customers i.e. me!!!

          cheers

          L
          Newcomer
          Loopy
          Newcomer
          June 9, 2025

          Have to say after receiving the email last week from Ohme with not a squeak from OVO i’m a bit miffed by this, I got a BP Pulse charger included with a merc EQC, when I enquired about charge anytime I forked out £1k on a Ohme for it to be compatible as the EQC wasnt. Feels like a bit of a kick in the teeth from whichever side is to blame, surely they can work together to make it work as it did

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            June 9, 2025

            Hi ​@Loopy ,

            It looks like the EQC is compatible now, provided you’ve got a 2019 or later one.

            Just a heads up, it’s in Beta status so may not always work perfectly - but it should get you a charge at the reduced rates.

            Any issues, let the team know:

            0330 175 9678 or chargeanytime@ovo.com 

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            Show more replies
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