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Bradley_OVO
Community Leader
June 3, 2025
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Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19357 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
Peter E
Super User
Peter ESuper User
Super User
June 10, 2025

​@richyking we always welcome constructive comments because you will have areas of expertise and experience that can help others even if you are not an OVO customer. I was in the past but moved to a tariff that was more closely aligned to my needs but I still help on here from time to time.

 

Peter 

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
    B
    Newcomer
    BehindTheGeek
    Newcomer
    June 10, 2025

    A few people are posting about load balancing and it being removed, there is a link in the original Ohme email which explains this in a little more detail, its not the safety feature that is being disabled it’s poor wording, its actually charge rates and how Ovo might not detect the change so the schedule in the app could be based on the assumption of the full 7.4Kw being delivered.

     

    ”Load Balancing:

    Ohme will continue to protect your home’s electricity supply, even if your Ohme account is deleted and whether your charger is online or offline. However, OVO will not be able to detect if your charging rate is reduced due to load balancing. This means the Charge Anytime app may create a schedule based on a higher charging rate than your charger is able to deliver, which could result in your vehicle not reaching its set target in time.”

     

    This is from the following link - https://ohme-ev.com/support/anytime_update_1/?utm_campaign=OVO_anytime_tariff_all-ovo_e1&utm_content=ChargePush&utm_medium=email_action&utm_source=customer.io&utm_term=2025-06-03

     

    In the original email in the blue box after point 2

    ”To find out more information about the incoming changes as well as  some alternative super cheap EV energy tariffs, click here.”

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 10, 2025

    Took them long enough to fix that article… But the damage has already been done - it was left as the incorrect version for well over a week that caused nightmares on the Forum. The previous version up until today listed Load Balancing as one of the features that would be explicitly lost as part of using Charge Anytime via an EV - and made no mention over how it would be affected.

    It’s possible that it took being called out for it via the Forum to force them to actually change it. But regardless, there are still factual errors with the article - I’ve had more reports come in that the approving plug-ins and locking charger buttons functions are working just fine post-migration. So I still want to see evidence of how those features are supposedly affected when they’ve got nothing to do with how Charge Anytime works.

    Either way, the system shouldn’t experience that issue very much anyway - for the most part it’s unlikely you’d trigger the Load Balancing thresholds unless you have a very strict/very low supply limit.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      D
      Newcomer
      dpotter
      Newcomer
      June 11, 2025

      It is reassuring to know that an important safety feature will not be affected by the coming change.

      Many thanks Blastoise186 for chasing this up.

      Still not had any communication from OVO about this change in charging tariff. They seem to be maintaining “radio silence” about this. I wonder whether we will ever be notified officially by OVO?

       

       

      M
      Newcomer
      MatthewE
      Newcomer
      June 12, 2025

      I’ve just spoken with OVO Product Support about this issue, and the experience reinforced my positive view of the customer service I have received from OVO over the last few years. They clearly regret the situation that has arisen, were extremely sympathetic to me, and went out of their way to help me transition to a new supplier that supports the Ohme charger.  I will miss being a customer of OVO Energy, and hope to return in the future.

        Peter E
        Super User
        Peter ESuper User
        Super User
        June 12, 2025

        Still not had any communication from OVO about this change in charging tariff. They seem to be maintaining “radio silence” about this. I wonder whether we will ever be notified officially by OVO?

         

         

        ​@dpotter The Charge Anytime page shows the tariff to be 7p. Have you been told anything different? It doesn't matter how the charging is controlled.

         

        Peter

         

         

         

        Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
        S
        Rank 3
        salerio
        Rank 3
        June 12, 2025

        Took them long enough to fix that article… But the damage has already been done - it was left as the incorrect version for well over a week that caused nightmares on the Forum. The previous version up until today listed Load Balancing as one of the features that would be explicitly lost as part of using Charge Anytime via an EV - and made no mention over how it would be affected.

        It’s possible that it took being called out for it via the Forum to force them to actually change it. But regardless, there are still factual errors with the article - I’ve had more reports come in that the approving plug-ins and locking charger buttons functions are working just fine post-migration. So I still want to see evidence of how those features are supposedly affected when they’ve got nothing to do with how Charge Anytime works.

        Either way, the system shouldn’t experience that issue very much anyway - for the most part it’s unlikely you’d trigger the Load Balancing thresholds unless you have a very strict/very low supply limit.

        I can confirm that approving plugin and button locking are working fine after deleting and re-creating my Ohme account and re-pairing the charger with my Ohme account. So far charging with the Charge Anytime app seems to work just fine (Elroq 60)

          N
          Rank 2
          New EV driver
          Rank 2
          June 12, 2025

          Just came on to say bye,bye. 
          was very happy with OVO until this OHME and incompatible car malarkey. Switched to Octopus about an hour ago and should switch Saturday morning. Got them to refund my £1800 credit balance and left enough to cover my next and final balance. Gone with Octopus 12 month fixed rate initially but it’s free to move between tariffs. I’m going to add their “Intelligent Drive Pack “ which is a £30 add on but gives you 700 kWh per calendar month which equates to (£0.042 ppkwh). I did 25k miles over the last 12 months and only exceeded that 700 a few times so my OVO costs were £576 and the Octopus would have cost £360 + £116 so £476. OVO gave me £30 towards my extra costs and I used a referral code with a neighbour for £50. Interestingly I was able to set up a variable DD with Octopus payable 14 days after each bill so will never build up credit like that again.

          So I will have to pay standard rate after Saturday till the add on is activated.

          Anyway sad to leave but good luck to everyone and thanks for the advice.

           

           

            M
            Rank 2
            mjpower4
            Rank 2
            June 12, 2025

            Just came on to say bye,bye. 
            was very happy with OVO until this OHME and incompatible car malarkey. Switched to Octopus about an hour ago and should switch Saturday morning. Got them to refund my £1800 credit balance and left enough to cover my next and final balance. Gone with Octopus 12 month fixed rate initially but it’s free to move between tariffs. I’m going to add their “Intelligent Drive Pack “ which is a £30 add on but gives you 700 kWh per calendar month which equates to (£0.042 ppkwh). I did 25k miles over the last 12 months and only exceeded that 700 a few times so my OVO costs were £576 and the Octopus would have cost £360 + £116 so £476. OVO gave me £30 towards my extra costs and I used a referral code with a neighbour for £50. Interestingly I was able to set up a variable DD with Octopus payable 14 days after each bill so will never build up credit like that again.

            So I will have to pay standard rate after Saturday till the add on is activated.

            Anyway sad to leave but good luck to everyone and thanks for the advice.

             

             

            Good to know and nice to know you got sorted

            Peter E
            Super User
            Peter ESuper User
            Super User
            June 13, 2025

            … Gone with Octopus 12 month fixed rate initially but it’s free to move between tariffs. I’m going to add their “Intelligent Drive Pack “ which is a £30 add on but gives you 700 kWh per calendar month which equates to (£0.042 ppkwh). I did 25k miles over the last 12 months and only exceeded that 700 a few times so my OVO costs were £576 and the Octopus would have cost £360 + £116 so £476. ...

             

             

            There is a lot more competition for EV charging and that is an excellent deal for higher mileage drivers. Energy suppliers are going to have to up their game with new and competitive tariffs if they are not to lose customers. Whilst we're sorry to see you go people do have to find a tariff that suits the needs and I'm glad you have found one that suits you.

             

            Peter 

            Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
              Show more replies
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