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Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
PinnedF.A.Q.

Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19357 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
E
Newcomer
Energytime
Newcomer
June 8, 2025

There’s some really interesting information in this thread but I would like more details from Ohme. All I have got is an email from them saying it’s all OVOs fault essentially.

Why are they not updating their App to support the changes? What happens if Octopus also make updates, will Ohme be able to support those or will we be left with a dumb charger eventually?

I am sure this has been going on for a while behind the scenes but the email from Ohme leaves a lot to be desired and has caused a lot of trouble. Maybe rightly so, or maybe not.

0
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 8, 2025

    Indeed. The email from them is incredibly vague, perhaps too vague. It’s a classic trick to also blame the other party for your own missteps - I’ve seen it many times.

    Personally, it feels like a classic case that they won’t get extra money out of making the changes and therefore aren’t interested. That’s just my guess, but it’s probably not beyond the realms of possibility.

    Long story short, OVO wants to make Charge Anytime do more than just be a fancy cheap EV rate deal thing. They want to make it do more magic tricks, but the way the Ohme integration worked made that infeasible and since Ohme didn’t want to update their code, it wasn’t practical to make it work.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    0
      E
      Newcomer
      Energytime
      Newcomer
      June 8, 2025

      “…following functionality included in the Ohme App will be lost:

      • Load Balancing
      • Approving each plug-in or locking the charger buttons 

      ”

      I’ve had approvals and button locking working fine when I used the CA App. Why could it not Load Balance either? Surely this is a mistake? Or are they actively removing this functionality…

      0
        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        June 8, 2025

        Indeed, thanks for that by the way. My previous warning stands until Ohme responds properly to clarify the situation.

        In which case, that leaves us with three possibilities:

        1. The support article is wrong
        2. Ohme is deliberately disabling critical safety features when stuff like Charge Anytime runs via the vehicle rather than the Charger (or is planning to do so)
        3. Poor charger design that relies on a Vehicle API rather than the Charger Cable to communicate critical stuff between Charger and Vehicle

        Out of those, I believe the first one is the most likely scenario - the article is probably just terribly written. 

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        0
          Peter E
          Super User
          Peter ESuper User
          Super User
          June 8, 2025

          In this link to Ohme, load balancing is an installer function. You will need installer credentials to access or change this whereas you will only have user credentials.

           

          https://ohme-ev.com/support/how-do-i-commission-an-ohme-charger-and-re-enter-installer-mode/

           

          It seems confusing that Ohme are simultaneously saying you are losing access to load balancing and also saying that it is an installer only function.

           

          It can only be an installer only function because only they will have the training, qualifications and competence to change these settings and sign off the installation as safe.

           

          The other point is that loss of access (if indeed it is) is not the same as loss of funtionality. It will continue to operate safely as set up by the installer.

           

          Peter

           

          Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
          0
          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          June 8, 2025

          Why are they not updating their App to support the changes? What happens if Octopus also make updates, will Ohme be able to support those or will we be left with a dumb charger eventually?

          This part is a bit tricky to answer definitively I’m afraid, so the best I can do is throw my hat into the ring and make a bit of a wild guess.

          If Octopus does make changes to their platform and Ohme doesn’t keep up, then that’s a risk which could happen, the same as what’s already happened here. It could well cause half the Smart features to become unusable. Only time will tell.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          0
          R
          Newcomer
          richyking
          Newcomer
          June 8, 2025

          Like many on here I have a ohme charger which is being disconnected from ovo even though it was their recommendation. I like many others are moving my energy account to Octopus. I have already made my complaint and it has been confirmed that I will not have to pay the £100 exit fee, However my fixed plan includes boiler cover essential which I pay a separate £24. Obviously my fixed term is being cancelled therefore I am assuming I will have to cancel the boiler cover and again would not expect to have to pay the exit fee. I also have the charger insurance with ovo as I wish to sever all ties with ovo when I move to Octopus and I expect there is a cancellation fee for that too?    

          0
          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          June 8, 2025

          Based on what I’ve read, it appears the exit fee waivers apply to energy tariffs only - and only if you don’t have a compatible EV you can migrate to.

          Boiler cover is provided by Corgi HomePlan and EV Charger cover is managed by OVO Insurance Services, both of which would have separate contracts that run independently from your energy account. I suspect the fee waiver probably wouldn’t cover those too as even the one that’s in place is already being done on a discretionary basis.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          0
          D
          Newcomer
          davidh5
          Newcomer
          June 8, 2025

          Hi. I’ve followed the suggested actions and also took advice from ​@Blastoise186  to fully delete my old Ohme account and start again. I used a new email. 
          Everything looked well set up. I also power cycled the charger as it was offline.  It came back online. 
          I then set up the schedule to be ready 6.30am tomorrow, and connected charger to car. That was over two hours ago. 
          Since then the car has been intermittently charging. It’s gone from 40% to 70%.
          That’s clearly wrong as it should only charge at night. Screen shots to follow from both Charge Anytime and Ohme apps. Please can anyone see what I have set you wrongly? 
          thanks. 

           

          0
          M
          Rank 1
          Mudge00
          Rank 1
          June 8, 2025

          OVO are missing important an important step  in their instructions to move from Ohme to Charge Anytime.
           

          According to Ohme it’s the deletion of the existing account in the Ohme app.

          My experience of the transition suggests it’s a bit too early to celebrate that my 2023 RAV4 PHEV’s Beta compatibility will be ok

           

          Took the plunge this morning, unplugged the car and followed OVO’s guidance step 1 and step 2. I already had charge anytime app so didn’t follow step 3.

          The good news is that after about 30 mins after plugging back in the OVO app recognised the car and allowed me to set a charge. Even better news is that the car charged to max in the time expected and the OVO app records a smart charge session.

          The possibly bad news is that it looks no different to yesterday or before when all this was being done through Ohme. Also the  on the Ohme app I could watch charging info whilst it was being charged. This is likely because nowhere in OVO’s instructions is anything to delete the vehicle in the Ohme app.

          A bit more internet hunting has revealed a step that OVO don’t mention. Deleting your account on the Ohme app. https://ohme-ev.com/support/anytime_update_1/?utm_campaign=OVO_anytime_tariff_all-ovo_e1&utm_content=ChargePush&utm_medium=email_action&utm_source=customer.io&utm_term=2025-06-03

          “If you decide to access Charge Anytime directly via the vehicle you will need to delete your account from the Ohme app or request for the account to be unlinked. Refer to our help centre article for steps to delete your Ohme account: How to disconnect my account from my Ohme charger”

          https://ohme-ev.com/support/how-to-disconnect-my-account-from-my-ohme-charger/

          Just done that and now the Ohme app is virgin and isn’t connected to anything (note: as recommended I’d downloaded all data yesterday).

          Will post later in the week if all is still ok on the OVO app

          ​

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