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Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
PinnedF.A.Q.

Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19357 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
June 7, 2025

All valid ideas shared on the Forum are welcome. However, for me personally, it felt like a valid suggestion and we have ways of feeding those back to OVO. I’ve already triggered that and it’s waiting for a moderator to pick it up. If they like the idea as well, they’ve got ways to get eyes on it.

It’s been sent to the Forum backstage in a way that prevents it getting lost - we’re pretty good at keeping track of them once we’ve done that. The backstage is hidden from public view, but we sometimes brainstorm ideas, draft posts/blogs and prepare our responses there before we make them public - it also proves useful for us to sometimes chat between ourselves to get help from other volunteers or the moderators if one of us gets stuck. Useful trick to avoid jamming up public discussions...

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
0
D
Newcomer
davidh5
Newcomer
June 7, 2025

​@Bradley_OVO I’d be grateful if you can help with 2 quick points.  I have gone through the process of connecting car to Ovo Charge Anytime. Things seem to be connected.  But in the Ohme app, do I unpair my car, or leave it paired? Second in the Ohme App, the instructions say nothing about the tariff selection. It still shows Anytime. Should that be deactivated? If so, how?   

On the more general point of Ovo actually preventing us from using the Ovo to Ohme charger link, I want to register my huge frustration.  This seems like a massive own goal.  I am curious as to the background, and I can only assume you’re picking up bigger commissions from the other charger companies you have stayed with. I’d pass onto your partnership and marketing colleagues that rarely is a short term play like that going to work, as you are building a reputation for wooing customers with a deal, then hacking them off hugely.  I am in marketing and I see it all the time. Huge mistake. Short termism. Bad business. In an environment when so many people who could choose EVs, they  don’t because of this compatibility and complexity nonsense, you could have positioned yourself as being in this to help people. Instead you’ve scored an own goal.

0
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 7, 2025

    ​I have gone through the process of connecting car to Ovo Charge Anytime. Things seem to be connected.  But in the Ohme app, do I unpair my car, or leave it paired? Second in the Ohme App, the instructions say nothing about the tariff selection. It still shows Anytime. Should that be deactivated? If so, how?

    The safest option is to delete and rebuild your Ohme account from scratch if you haven’t done this already - this will ensure the former integration with Charge Anytime is properly disabled and won’t interfere with anything going forwards. You can then just set the tariff up manually in the Ohme app.

    Once that’s done, I’d suggest you only connect the EV purely to the Charge Anytime app and leave the integration between the EV and Ohme disabled. If you do have both connected, make sure scheduling is done purely via the CA app to avoid clashes.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    0
    M
    Rank 2
    mjpower4
    Rank 2
    June 7, 2025

    It’s probably worth mentioning that just because OVO and/or folks on the OVO Forum may have recommended particular Chargers, it’s arguably not the same as saying you must buy that particular Charger - there were always others available.

    Where OVO have installed Ohme’s then why don’t OVO come to an agreement with Hypervolt to get all those replaced at a significant discount. Help’s OVO and help’s Hypervolt. 

    More importantly for those customers who’ve had the rug pulled out from them, gives another option rather than direct EV integration or leaving OVO.

    I See Ohme suggest moving to Octopus or E.ON. You have to wonder how long it will be before those suppliers standardise integration protocols.

    Now that’s a pretty sweet suggestion. I can’t promise it’ll happen, but what I can promise is that I’ll make sure the Forum Moderators get to see it - give me a few minutes and I’ll fling this idea their way.

    If both OVO and Hypervolt like the idea, then theoretically at least… It’s not completely beyond the realm of possibility...

    You guys at Ovo must have drank too much of your own Kool Aid?

    ‘It’s probably worth mentioning that just because OVO and/or folks on the OVO Forum may have recommendedparticular Chargers, it’s arguably not the same as saying you must buy that particular Charger - there were always others available.’

     

    So let’s look at that - ‘Just because Ovo may have recommended’ - This is confusing area and what now you are saying hey ask us but don’t blame us when Ovo act like a capricious fool - Reinforces what a joke set up this is 

    0
    D
    Newcomer
    davidh5
    Newcomer
    June 7, 2025

    Thanks so much ​@Blastoise186 that’s all very clear. 

    0
    D
    Newcomer
    dpotter
    Newcomer
    June 7, 2025

    If you use your car to control the charging, there is one very important feature of the Ohme charge point that will no longer be available. That is load balancing. In my view, this is an important safety feature that is built in to the Ohme charge point. It ensures that the amount of current that is flowing through your consumer unit will never exceed a preset level. This level is set by the installer at the time the charge point is installed. With this feature, if the house is using a very high amount of electricity, the Ohme charge point will throttle back on the amount of current that it is using to charge the car. This prevents overloading the wiring in your consumer unit.

    Not having this feature is in my opinion a definite cause for concern.

    0
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 7, 2025

    As a critical safety feature, it’s very unlikely that moving the Smart Charging from the Charger to an EV would break that stuff (as in the Load Limiting/Load Balancing) - you can’t even edit the settings outside of Installer Mode.

    This is a hardware feature that by design, exists in every decent EV Charger these days. It’s not a toy that OVO’s system can mess with.

    If Ohme are being truthful, then they’ve just created themselves a massive fire risk - so they’d better issue a rapid firmware update to fix that pronto...

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    0
      Peter E
      Super User
      Peter ESuper User
      Super User
      June 7, 2025

      ​@Blastoise186 is correct. The load limit feature is an inherent feature of the unit and not controlled by the app. It is set by the installer dependent upon the limits of your supply. You can read the load limit in the app but not set it.

       

      https://ohme-ev.com/support/troubleshooting-slow-charging/

       

      Peter

       

       

       

      Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
      0
        D
        Newcomer
        dpotter
        Newcomer
        June 8, 2025

        Here is the information that I have received from Ohme:

         

        If you have an EV supported by the Charge Anytime app you can link your vehicle directly to the Charge Anytime tariff. For more information and how to set up visit OVO Energy’s website here.

        If you decide to access Charge Anytime directly via the vehicle you will need to delete your account from the Ohme app or request for the account to be unlinked. Refer to our help centre article for steps to delete your Ohme account: How to disconnect my account from my Ohme charger

        Please be aware, switching to controlling charging via the Charge Anytime app will mean access to the following functionality included in the Ohme App will be lost: 

        • Managing multiple EVs*
        • Load Balancing
        • Approving each plug-in or locking the charger buttons 
        • Manage pre-conditioning, Solar and charging history from the Ohme app”
        As you can see, the information says quite unambiguously that Load Balancing will no longer be available if you control charging via the OVO charge anytime app.
        0
        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        June 8, 2025

        Somehow, I highly doubt that. As both myself and ​@Peter E have said, this is a safety feature that is basically mandatory these days in EV Chargers - or at least is a standard feature across them all. If other brands can make Load Balancing work just fine when Charge Anytime is controlling an EV rather than the Charger, then so can Ohme.

        If, however, what Ohme is saying turns out to be true… Then this creates a serious fire risk that’d be condemned by the fire service and every DNO in the UK. It’d be so serious in fact, that it’d likely warrant a Product Recall unless Ohme issues an immediate fix. So as far as I’m concerned, they’ve got three options:

        1. Confirm the support article has a mistake and correct it
        2. Release a firmware update that makes Load Balancing work under ALL use cases
        3. Offer full refunds and free removal of their Chargers regardless of age

        Until it is known otherwise, I would strongly recommend against using an Ohme Charger at all whilst the rest of the house is under heavy load. Feel free to use it when things are quiet of course - just not when you’ve got the oven and/or washing machine running.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        0
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